View and modify alternate language fields

If your property is using the alternate languages feature, your Corporate Administrator has added a few additional fields to some of the pages you access from a booking. These alternate language fields contain translated text for the languages that are spoken at your property. When you merge a BEO, banquet check, or contract (Advanced Booking), the translations provided in the alternate language fields are used to display the document in the language(s) you select.

Your Corporate Administrator has given you access to the languages you'll need to merge documents for your international customers. For example, you might see alternate language fields for French and Spanish when you view an other income item on a booking:

In addition to other income items, you might also see alternate language fields for menus and items, packages, and terms and conditions. You can modify the text in any of these fields, if needed. Your changes will not overwrite the master translations your administrator entered in Setup.

When you’re detailing a BEO, you can quickly see the menu and item translations by clicking the Edit Translations Icon of a globe button next to the Name field on the Editing Item Details page. This button displays only if you've been given access to at least one alternate language. If a translation needs to be entered or modified, you can do so directly in the Edit Translations window. Your changes will apply to the menu or item on that event only. If your changes should apply to every instance of that menu or item, your administrator will need to enter them in Setup.

Future bookings will not automatically display the translations that have been entered into Setup. For example, if a terms and conditions clause is translated into French, you won't see that translation on any bookings that were created prior to those alternate language fields being populated. To display the French translation, you'd need to remove the clause from the booking and then add it again. This also applies to other areas of Setup that can be translated, including menus and items, other income items, and packages.

Explore more...

Overview: Alternate languages

Create merge documents in alternate languages