Overview: Alternate languages

If you regularly book business with international customers, being able to communicate in multiple languages is crucial to executing flawless events and ensuring your customer’s satisfaction. With the alternate language feature, you have the tool set you need to translate key booking and event information in different languages. You can then create BEOs, banquet checks, and Advanced Booking merge documents in one or two languages using the translations your team has provided in the alternate language fields.

To take advantage of the alternate languages feature, you must be using R19 or later.

We support the following languages: Chinese (Simplified), Chinese (Traditional), Dutch (NL), English (US), French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish, and Turkish. A Corporate Administrator provides users with access to one or more alternate languages using permission sets. You’ll only see the alternate language fields for those permission sets that have been assigned to you.

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View and modify alternate language fields

Merge booking documents in alternate languages

Enter alternate languages in Setup (administrators only)

Assign alternate language permission sets to users (administrators only)

Create merge templates for alternate languages (administrators only)

Update merge templates for alternate languages (administrators only)

Video: Configure alternate languages