Perform inspections

An inspection is a type of service order that involves evaluating the condition of a guestroom and the performance of the staff member who cleaned it. Inspections can also be used to evaluate the cleanliness and maintenance of common areas, such as meeting rooms, ballrooms, and conference centers.

To perform an inspection, you must be assigned the role of Inspector. You can then open an inspection service order, run through all the required steps, and record your findings. When you’re done, HotSOS immediately calculates and displays the inspection score. These scores are saved so you can report on them at any time.

Inspections are displayed in your Service Orders List—look for the icon.

To perform an inspection

  1. On the Service Orders List screen, tap the inspection to open it.

    The Steps section at the bottom of the screen shows you how many steps are needed to complete the inspection.

  2. Tap Service StatusService Status Icon and select Start .
  3. If you're inspecting a staff member's work, in the Person under Inspection field, enter part of the person's name and then select their name from the list. If no one is being inspected, leave this field blank. It will default to your name when you complete the inspection.
  4. Perform the first inspection step. When you're finished, tap the icon to the right and select the appropriate answer. By default, all steps are set to Yes. To fail a step, select No. If the step isn’t applicable to the current inspection, select N/A. HotSOS excludes all N/A responses from the score calculation.
  5. To provide additional information about the task you just completed, tap the step itself (not the response icon). This opens another screen where you can enter remarks and add attachments Paper Clip icon for a file attachment. When you're finished, tap .
  6. Proceed through each step until you've finished all of them.
  7. Tap Service Status and select Complete Service Orders Response Icon .
  8. Tap OK to confirm.

    HotSOS displays the Inspection Summary:

    • The name of the person being inspected.

    • The name of the person who performed the inspection.

    • The score assigned to the person being inspected.

    • The last score related to this room.

    • Tap the arrow to display any missed steps.

    • Tap a step to read any remarks.

    • Tap the arrow to see the response to each inspection steps.

    • Tap a step to read any remarks.

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