Service orders list
The Service Orders List screen displays all open service orders in the workspace you're currently viewing. The name of that workspace is shown at the top of the screen. You'll spend most of your time in My Work—these are the service orders that have been assigned to you or that you've pulled into My Work. 
icon at the bottom of the screen.
If the Service Orders List screen doesn't open automatically when you log in to HotSOS, tap Service Orders in the pane on the left.
For example, in the service order below, Guest Alan Flood reported an issue with a floor lamp. He is staying in Suite 300. This service order includes attachments and remarks, and has been assigned to Crystal Oldfield as a priority 1 issue. Because it was assigned only a minute ago, Crystal hasn't had a chance to start the service order yet.
The list screen may tell you everything you need to know to respond to an issue. To see even more information—including any attachments and remarks—tap the service order to open the Service Order Details screen.
Here's what you can learn about a service order from this screen:
Pull/Release
The Pull/Release icon indicates whether or not the service order is currently assigned to someone:
- The service order is currently unassigned and can be pulled into My Work.
- Another user has already pulled the service order into their workspace. The name of the user 
is displayed in the bottom-right corner of the service order.
- The service order is assigned to you and is also displayed in My Work. Your name is displayed in the bottom-right corner of the service order.
For more information, see Pull and release service orders or watch the video.
Issue Type
The type of issue being reported:
- Standard work ticket
- Delivery order
- Incident (always guest related)
- Inspection
- PM order (preventive maintenance)
- Round
- Transportation Order
Location
The location of the issue.
Issue
A description of the problem or request.
Guest Name
If this is a guest-reported issue, the name of the guest is displayed.
Cost
The following icons are displayed when the service order incurred additional costs to the property:
- Parts required to complete the service order.
- Compensation provided to the guest to retain customer loyalty.
- Labor required to complete the service order. HotSOS automatically calculates labor based on the progression of a service order from Start to Complete (or Start to Stop and then Start to Complete if work is paused).
Tap the service order to view costs.
Attachments
The service order includes attached photos. Tap the service order to view or add attachments.
Remarks
The service order includes additional comments to explain the issue. Tap the service order to view or add remarks.
Age
1 hour, 2 days, etc. The length of time the service order has been active (not completed) since it was created.
Priority
, 
, etc.
The priority of the issue on a scale of 1 - 5, with 1 being the most urgent. Priorities 2, 3, 4, and 5 are still important, but have less urgency. Guest requests and issues related to safety are typically a level priority.
Service Status
As you work on a service order, use the Service Status icon to indicate what you're currently doing. The icon changes to reflect the current action being taken.
- The service order has not be assigned to a user or team.
- The service order has been assigned to a user or team but has not been started.
- Work has begun on the service order.
- Work has been stopped on the service order.
- The service order is now complete. The next time you refresh the workspace, the service order will no longer be displayed.
- The service order has been deferred until a later date and time.
- The service order has been voided and is not available to work on.
For more information, see Respond to service orders or watch the video.