Overview: Guestrooms

The content of this page is specific to the Delphi product type only. If you are using the Delphi Core product type and want to learn more about the Delphi product type, contact your sales representative.

As of version R49, two user experiences are available for entering and managing room blocks. The details on this page refer to the classic guestroom management experience. For information on the new guestroom experience, see Room Block Details for the new Guestroom experience.

To block guestrooms for a booking, you can use the Room Block Details window to enter room count and rate information for each day.

To open the Room Block Details window, do one of the following:

• In the Guestrooms section of the Booking page, click Details.
• Click Manage Guestrooms on the Booking page.
• In the Guestroom Bookings section of the Availability page, click Room Block Detail and double-click the appropriate room block.

Booking information

The top section of the Room Block Details page displays the booking name, dates, and the room block's property and status. If the property is integrated with a property management system (PMS), the PMS Group ID displays. If a room block is created from a package, the name of the booking package also displays.

If you have multiple room blocks on a booking, you can use the list to select a different room block. If you are working with a cross-property booking, the Room Block Property changes to reflect the selected room block.

The View History button opens the Room Block Detail page. You can then view additional information about the room block, including average rate, peak rooms, and total roomnights. This information also displays in the Guestrooms section of the Booking page.

Buttons

Button	Description
Modify Room Block	This button opens the Modify Room Block window. You can use the Modify Room Block window to do the following: Change a room block's name, duration, and date range. Move a room block. If you need to move the room block to a different date range but not move the entire booking, you can use this option. Select Move Room Block and change the Arrival Date. The Departure Date is automatically calculated based on the number of room nights in the block. Mark a room block Pickup Complete. After you enter final pickup numbers and rates, select Pickup Complete and click Update to mark pickup complete for the room block you are updating. Apply Auto Default Rates. To apply your property's upcharge rates to double, triple, and quad occupancies, select Auto Default Rates. If Enable Default Occupancy Upcharge is selected on the Property page, the upcharge rates are applied automatically. Change the status of the room block. Select the appropriate Room Block Status if different than the status of the booking. If your property configuration does not allow you to manage the status of the room block separately from the booking, this field is read-only. Assign a tax group to the room block. Change the Cutoff Date or Housing Method, if different than the booking. Indicate if the rate is confidential. Select Confidential Rate to inform others not to share the rate with the guest. Add the billing or meal plan information included in the rates. Assign a PMS ID/Group Code. This option is used if your property is integrated with a PMS. Assign the room block a Rate Code, if applicable. Remove the room block from the booking.
Add Room Types	This button is used to add specific room types to the room block. If your property is integrated with a PMS, you might be required to block rooms in specific room types depending on the status of the booking. Contact your property administrator for more information. If your property is not integrated with a PMS, you can block rooms in Run of House (ROH) or individual room types.
New Room Block	This button is used to create a new room block. A booking can have multiple room blocks. You can use multiple room blocks to offer the same room type at a different rate. A booking can also have room blocks at different properties.
Fast Update	You can use the Fast Update feature to reduce the time needed to enter room block information. With this feature you only need to enter the group's guestroom and rate information one time. You can then automatically copy the values to every night of the group's stay for one or more room types and all occupancy levels.
Add/Change Rates	This button is used to enter the guestroom rate for each room type and occupancy level.
Copy Rate to Pickup Rate	This button is used to copy the most current room rate to the pickup rate.
View History	This button opens the Room Block page. You can then view additional information about the room block, including average rate, peak rooms, and total roomnights. This information also displays in the Guestrooms section of the Booking page.

Room types

The lower half of the page displays information about the different room types added to the room block.

• The room block's date range defaults to the same as the booking's arrival and departure dates. You can adjust this date range as needed using the Modify Room Block button.

• The Run of House room type displays by default. A separate grid displays for each room type you add to a block.

• The Group Available row at the top of each room type grid displays the number of rooms of that type available for group business. This value is calculated using the following formula: (Room Type Quantity - (Group Definite + Group Tentative) - Transient Protected). This number is adjusted as room nights are entered into the Blocked row.

• Each room type that you add to a room block displays the following booking information:

  • Agreed - This is the number of contracted rooms.

  • Forecasted - This is the number of guestrooms you expect to be used.

  • Blocked - This is the number of guestrooms you are taking out of inventory. If you have a PMS integration, this row is updated as reservations are made.

  • Picked Up - After a group departs, you can enter the number of picked up rooms and the pickup rate for each room block here. However, using the Enter Pickup tab to enter pickup for the entire booking might be easier.

    If your property is integrated with a PMS, you might not need to enter pickup. For more information, contact your administrator.

• As you enter guestroom numbers and rates for each of the booking's room blocks, the information displays in the Guestroom Block Totals grid and the Guestroom section of the Booking page.
• As you make changes, red triangles indicate unsaved values and disappear after you click Save.

Keyboard shortcuts

To help you add attendance, if enabled, the following keyboard shortcuts are available for the Agreed, Forecasted, and Blocked rows:

• CTRL+B - This copies the rooms and rates from a selected room type and day to the rest of the pattern.
• CTRL+SHIFT+B - This copies the selected row, for example, Blocked, to the rest of the pattern.
• CTRL+S - This saves changes.

These shortcuts do not apply to the Picked Up row.
Values are copied to the selected room type only, and you can only copy forward in a pattern. Existing values are not overwritten.

Additional information

• To block a guestroom type in multiple occupancies, enter a slash between each occupancy level (S/D/T/Q). For example, entering 5/10/15/2 blocks 5 single occupancy, 10 double occupancy, 15 triple occupancy, and 2 quad occupancy rooms.
• To ensure the correct occupancy is blocked for each room type, enter '0' whenever an occupancy is not needed, for example, 0/10/0/2.
• When you block in multiple occupancies, you also need to enter the rate for each occupancy using the same format, for example, 109.00/129.00/149.00/169.00.

Learn more...

Block guestrooms

Block guestrooms using Fast Update

Modify room blocks

Enter rates for multiple occupancies

Change the room block status

Enter pickup

Mark pickup complete

Delete room blocks

Video: Block guestrooms

Video: Room block keyboard shortcuts