Deactivate users
When a user leaves your organization, you need to remove that user's access to Delphi. The removal of the user's access keeps your data secure and releases their user license for future use.
Deactivating users does not cancel the license, it makes the license available for the next person who needs a login to the system. For more information on the cancellation of licenses, which automatically renew each year, contact Amadeus Sales. Go to Setup > Company Information > User Licenses to see the number of licenses in your org.
Deactivated users continue to display on all records where they were assigned as the owner or a source. When their replacement is hired, you can transfer future records with the Reassign Owners feature, available with version R41 and higher. If your org is on version R40 or lower, you can use the Mass Transfer utility in Salesforce.
To deactivate a user
- Navigate to Setup.
- In the Quick Find search box, enter 'Users' and select it below.
- Click Edit next to the name of the user.
- Clear the Active checkbox.
- Click Save. The user is no longer able to log in.
To remove property access from users
Property administrators can remove a user's access to their property-specific information. However, depending on your security settings, the user might still have access to accounts and contacts until a corporate administrator makes them inactive. If the corporate administrator is currently unable to deactivate the user, Amadeus recommends a property administrator complete the following steps:
- Navigate to Properties.
- Select the property.
- Navigate to the Property Users section.
- Click Delete next to the user's name.
- Confirm the deletion. The user's access level is changed to No Access at the property. They cannot search for, create, or modify the property's records.