Deactivate users
If you experience employee turnover, you’ll want to quickly remove the departing user’s access. This helps to keep your data secure and frees up the associated user license so that it can be assigned to someone else.
It’s important to note that deactivating users doesn’t cancel the license, it simply makes it available for the next person who needs a login to the system. For more information on canceling licenses, which are set to auto-renew each year, please contact Amadeus Sales. Go to Setup > Company Information > User Licenses to see the number of licenses in your org.
Deactivated users will continue to display on all records where they were assigned as the owner or a source. This is great as you can see exactly who worked on the historical records. When their replacement is hired, you can quickly transfer future records with the Reassign Owners utility. If you're on a version earlier than R41, you can use the Mass Transfer utility in Salesforce.
To deactivate a user
- Click Setup in the top-right corner.
- In the Quick Find search box, start typing "Users" without pressing enter.
- When you see it as an available option below, select it.
- Click Edit next to the name of the departing user.
- Clear the Active check box.
- Click Save.
- The user will no longer be able to log in.
To remove property access to users
Property administrators can remove a user's access to their property-specific information, but—depending on your security settings—the user may still have access to accounts and contacts until a corporate administrator makes them inactive. If it might be a while before the corporate administrator can deactivate them, it's a good idea for a property administrator to take these steps.
- Navigate to Properties.
- Select the property the user works at.
- Hover over the Property Users section.
- Click Delete next to the user's name.
- Confirm the deletion.
The user's access level is automatically changed to No Access at that property, meaning they will not be able to search for, create, or modify the property's records.
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