RFP business cycle
When MeetingBroker is integrated with AmadeusSales & Catering - Delphi, information flows between the two systems as follows:
- The meeting planner enters meeting requirements into the channel's RFP form and selects your property as the recipient.
- MeetingBroker reviews the meeting requirements and assigns the RFP owner based on the location assignment rules that have been configured at the property.
- MeetingBroker sends the meeting requirements to Delphi and an RFP inquiry is created. The RFP owner is assigned as the owner of the inquiry.
If MeetingBroker is unable to find the inquiry owner in Delphi (for example, the user's email address has been changed in one system but not the other), it will automatically assign the inquiry to the user listed in the Default Lead Coordinator field on the Property page.
- The inquiry owner receives one of the following email notifications:
-
New RFP - This email is sent from MeetingBroker as soon as the RFP owner is identified via a location assignment rule. It is sent before the inquiry is created.
- New Inquiry - This email is sent from Delphi once the inquiry has been created and assigned to the appropriate owner. It is triggered by a workflow that the administrator configures.
- The inquiry owner does one of the following:
- Creates a booking from the inquiry to bid on the business and send a proposal.
- Confirms receipt of the inquiry if more time is needed to evaluate the business.
- Turns down the inquiry if it is not possible to bid on the business.
- Assigns the inquiry to a different user. MeetingBroker displays the new RFP owner and reassigns the appropriate email notifications. This communication between the two applications requires the email address of the new owner to match the email address of a user in MeetingBroker.
- As the booking is updated, those changes are automatically sent back to MeetingBroker as business data.
Some properties may not use assignment rules to route incoming RFPs. In this case, you can use the RFP views on the Inquiries tab to see inquiries that were created in the past 7, 30, or 60 days from MeetingBroker RFPs. Those inquiries with a status of Open are still awaiting action.
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Confirm receipt of RFP inquiries