Sales & Catering - Delphi release notes

These release notes describe new features and fixed issues in the 2020 releases of Amadeus Sales & Catering - Delphi. If you want to schedule a complimentary update, please contact Amadeus Support. To determine the release installed in your org, go to Setup > Build > Installed Packages, and then click Sales & Catering to view the Version Name.

December 3, 2020 (R40 P2)

Minor fixes for Delphi and the Delphi Select Module. These changes have no impact on how you and your team use the system.

October 19, 2020 (R40 P1)

New features

• Replace setup values on existing records. Administrators can now replace setup values for existing records. This is extremely helpful for cleanup after you migrate a new property into your database, or if your organization changes existing setup values. For example, if your brand decides to combine the national association and state association market segments into one segment called Association, use the new Replace Setup Values option to replace the old segments with the new one. In a matter of minutes, all accounts and bookings are updated and you can run your reports with the new values. All corporate administrators will see Replace Setup Values under Amadeus Settings immediately following your upgrade. Corporate administrators can give property administrators access by assigning the new Replace Setup Values permission set in their user profile.
• Freeze cutoff date at definite.(CR0131658) The system automatically updates the cutoff date when the arrival date changes on a booking—which is very helpful when you're in the negotiation process. However, it's rare that you want to change the cutoff date after a booking goes definite. Currently, if you add a few staff or early arrival rooms to a definite booking's room block, that changes the arrival date, which in turn updates the cutoff date. This is especially troublesome for properties with a PMS integration because the block is released earlier than expected. If you want to prevent the automatic update to the Cutoff Date field when a room block is updated on a definite booking, property administrators can select the new Freeze Cutoff Date at Definite field in the Booking & Event Configuration section of the Property page. Users will still be able to manually update the cutoff date if necessary, and updates are still accepted from the PMS integration. Note: the cutoff date is still updated if you use the Move Booking button.
• Create guestroom types. Here's a win for administrators! We've updated the user experience for adding your property's guestroom types and inventory. On the Property page, when you create guestroom types you'll see a grid that allows you to enter multiple guestrooms types on one page. You can now clearly see what has already been entered, keep track of your progress, and tab from one field to the next for easy data entry. This is far superior to the previous experience where you could only enter one guestroom type at a time.
• Catering Pace report. (CR0132695, CR0132704, CR0121510) This report compares each month's budget to the event revenue on the books now, as well as revenue for the same time for the last three years. Previous pace reports only compared monthly event budgets, this report displays a comparison to budgets that are monthly or not. Find the new Catering Pace report in the Preview Reports section of the Amadeus Reports tab.
• Peak roomnights from MeetingBroker. (CR0122240) Inquires received from MeetingBroker now include peak roomnights. This additional information can be used to assign the appropriate owner, evaluate the opportunity, or prioritize leads using one of the RFP Inquiry list views. Peak roomnights can also be included in custom reports.
• Lost comments to MeetingBroker. (CR0130806) When you receive a MeetingBroker lead from an above-property sales office using Central Sales (formerly known as Connex), you can now send personalized lost comments without ever leaving the system. When you change the status of an inquiry or a booking that came from MeetingBroker to Lost, Turndown, or Cancelled, the information you enter in the Lost Comments field is automatically sent to Central Sales. Now you'll spend less time responding to leads that don't materialize, while still adding that personal touch. We're working with Cvent to add this capability for their RFPs soon.

Fixed Issues

CR0129267: From the Manage Menus and Items window you can now easily open the Manage Events window. Here's an example of the improved workflow. If you're working in the Function Diary and want to view the group's selected menus and items, right-click an event and select Manage Menus & Items. Now, from there, you if want to update the event attendance, view a room diagram, or update the room setup, you don't have to close the Manage Menus and Items window—instead, right-click the Event Name and select Manage Events. Give it a try—it's a nice shortcut.

CR0129268: We've improved the flow for merging a banquet check from the Manage Menus and Items and Manage Events window. To merge a banquet check from one of those windows, click Preview & Merge, click Go to Merge, and then select the banquet check template—notice the system now retains the BEO number—ah, a small but really nice update.

CR0131422: When working with a detailed menu, all the menu items are displayed in the Items tab. This is where you manage how each item is priced, enter the booked and actual quantity, and other details. You can now customize the column order, sort columns, and even add or remove columns based on your preference. To save these settings, click Save View in the top-right corner of the Items tab.

CR0091382: In the Manage Menu & Items page, there's a new shortcut to select all events. For example, your customer wants sparkling water available at all 15 of their events. Before, you would have to click 15 times to select each event. Now, in the Manage Menus and Items page, select All Events in the Events picklist, right-click an event header, and select Check All Events. Now, when you add the sparkling water it is added to all the events—this is a huge time saver.

August 31, 2020

Reports - no upgrade required

CR0132146: If your property migrated data from another system to Delphi, the data in the SSRS GRC Report will now match the data in your previous system.

August 31, 2020 (R39 P1)

Fixed Issues

CR0133522: ResV5 PMS Integration – Inventory Sync messages received from the PMS will now process as expected and will no longer generate a “Cannot deserialize JSON as abstract type” message.

August 13, 2020

Reports - no upgrade required

• Compare pace and productivity numbers to previous years. 2020 may not be the year you want to compare to when you run pace and productivity reports in the future. The Guestroom Pace and Productivity (Preview) reports now let you choose if you want to compare to same time last year (STLY), same time 2 years ago, or same time 3 years ago.

August 13, 2020 (R39)

New features

• Update MAR and transient protected values. (CR0126927) The Minimum Acceptable Rate (MAR), displayed on the Availability page, is used by directors to communicate the lowest group guestroom rate to quote for a date. If a sales manager wants to offer a lower rate, they're encouraged to seek director approval. As you know, rates can fluctuate quite quickly. To make it easier for directors to keep this information up-to-date, administrators can now update both the MAR and Transient Protected directly on the Availability page—click into the field, enter the new value, and click Save.
• Enhanced inquiry reporting. (CR0132980) A new Market Segment field has been added to the Inquiry page. This allows you to capture the market segment of the inquiry without an associated account. We've also updated the Inquiry report type that is used to create custom reports to include the following fields: Inquiry Market Segment, Meeting Type, and Lead Source.
• Validate PMS ID/Group Code when converting an inquiry. (CR0131174) When converting an inquiry to a booking, if your property has a PMS interface that requires you to enter a unique room block code, like Opera or LMS, you enter the code on the Create Booking from Inquiry page. Before R39, if the code was not unique or formatted correctly, the inquiry would not successfully convert to a booking—causing you to try again until you provide a valid code. To improve this workflow, we've added a Check if Valid/Unique button next to the PMS ID/Group Code field on the Create Booking from Inquiry page. Now you can verify that your code is valid to ensure the booking is successfully created.
• Contact data storage. To meet the requirements of Russian data privacy laws, you now have the ability to send contact data to a property specific data store. Implementing this new functionality requires custom configuration. Contact your Amadeus sales representative for more information.
• Salesforce release updates. From time to time, Salesforce makes updates to their platform which may impact customizations implemented in an org, click for additional information.

Fixed issues

CR0131174, CR0121402: When converting an RFP Inquiry to a booking, the booking will be created without query result errors.

CR0132928: You can now adjust the quantity calculation for choice group items that have been added to an event.

CR0133154: Orgs using inclusive pricing and the scale of four decimal places in revenue calculations no longer have rounding issues in the Grand Total field on the Booking Event Details page or the Revenue Summary on the Booking page.

CR0132232: Rounding issues have been addressed for actual and forecast rental revenue calculations.

CR0132267: After a transaction has been saved, the Transaction Type field may no longer be edited. This prevents rounding issues.

CR0126847: When creating multiple date collections, the Save & New button works as expected.

CR0131098: To prevent data entry mistakes when creating events, the Function Room Setup field now requires a selection from the picklist—free form entries will not be accepted.

CR0133051: After entering Daily Guestroom Values on a guestroom type the values will display as expected.

CR0133215: When cloning a cancelled booking or volume contract the Lost Business Reason field will not be copied over.

CR0133036: When viewing the Function Diary within the Booking page, dates will default and match the booking dates.

CR0132946: Opera integration pickup rates are calculated correctly when a shared reservation includes a rate change on different dates of stay.

June 18, 2020 (R38 P2)

CR0133369, CR0133376: You can now open a booking from the Availability page and merge a document without issue.

May 18, 2020

Reports - no upgrade required

CR0132486: The following reports in the Amadeus Reports tab will now include users whose property access has been removed when you select All Users in the criteria: GRC Report (New), Top Accounts, and the Activity report.

CR0133190, CR0133289: The Productivity report (under the Preview Reports section of the Amadeus Reports tab) now displays user goals and net definite data as expected when the Goal Classification criteria is modified.

CR0132759: The activity date displayed in the grid of the Productivity Verification and Guestroom Pace Verification reports now displays in the local property time zone.

April 24, 2020

Reports - no upgrade required

CR0129959: The Status Change report now runs successfully with account names that are longer than 80 characters.

April 21, 2020 (R38 P1)

CR0133215: When you clone cancelled bookings and volume contracts, none of the lost business data is carried over.

CR0131098: When blocking an event, if a user manually types in the Function Room Setup picklist field, they will receive a warning message. To save the event, they will need to select a value from the picklist.

April 13, 2020

Reports - no upgrade required

CR0132486: The Volume Contract Account Production and Monthly Revenue & Guestroom Summary reports will now include users whose property access has been removed when you select All Users in the criteria.

CR0132490: When running the GRC (New) report, if the booking is marked pickup complete, the picked up numbers will display when the Room Count Type field is set to Blocked—giving you the most accurate picture.

CR0132886: The GRC (New) report now displays a blank cell, instead of zeros, on days without guestrooms. Bookings without an active room block are no longer displayed.

March 24, 2020 (R38)

New features

• Clone menus. (CR0121624) You can now clone a menu with its associated items. This applies to both property simple and detailed menus. When cloning a detailed menu, you can select the items and choice groups you want to copy, update the price, revenue breakdown, and then opt to deactivate the menu you're cloning from. So the next time the chef is rolling out new menus you can breathe a sigh of relief and know it won't take long to enter them all!
• Clone choice groups. (CR0122156) Similar to cloning menus, you can now save a great deal of time by cloning a choice group with its associated items. See Clone choice groups.
• Menu creation. When creating new menus the revenue breakdown is auto generated if the revenue classification is provided.
• Package discounts. (CR0121521) You can now apply a percentage or a total amount discount to a package. The discount can apply to guestrooms, function room rental, both, everything except guestrooms, or all revenue on the package including other income. During the negotiation process, you can enter the discount and preview the pre and post discount amounts. If the customer is not happy with the proposed discount, remove it and try again. The Booking check has also been updated so customers can see how much they are saving.
• Contact qualifying questions. To help you build consistent customer profiles, your corporate administrator can define a list of contact-specific questions. These questions will be the same for all properties in your org. When creating or updating a contact, point to the Qualifying Questions related list and answer each question. This information is especially helpful for new sales managers working to build a relationship with prospective clients. See Qualifying questions overview.
• BEO Search Tab. This new tab has been added to the default tabs after Booking Events. New users will see this tab by default, existing users can add by customizing tabs under All Tabs +.
• Learn in your own language. We are so pleased to now offer video closed captions in the following languages: English, Simplified Chinese, Arabic, Russian, Turkish, Portuguese, Japanese, French, and Spanish. When watching a Training & Help video, click the Closed Caption icon and select your preferred language. 90% of the videos have closed captions in all nine languages—more to follow.
• If you have a multi-module org Amadeus Sales & Catering comes in two different modules: Delphi (for large properties with more than 5,000 square feet of meeting space) and Delphi Select (for properties with less than 5,000 square feet of meeting space) or (for guestroom only properties). If a database has a combination of Delphi and another type, we call it multi-module., make sure you also read the release notes for Delphi Select

Fixed issues

CR0133049, CR0121644: Booking tasks that are created by auto-traces will now include the booking contact's name.

CR0131025: You can now confirm receipt of an RFP from the Salesforce mobile app.

CR0126860: The Booking Status Change report now displays the correct activity dates in PDF format.

CR0132551: The package name will now display correctly when merging an alternate language document.

CR0132306: Package template parts are now sorted by start date, end date, and then by name.

CR0131766: When batch merging, date fields in the header will display in the appropriate language.

CR0132722: Bulk Update of Accounts will process without error.

CR0131839, CR0122585, CR0132141: Picklist re-synchronization performance is improved.

CR0132545: When Delphi users are working in a multi-module org, they can now access Delphi Select for any property they have access to.

CR0132817: Corporate and property setup values can no longer be duplicated in multi-module orgs.

CR0132638: Guest Address information has been removed from Reservation Records to meet GDPR guidelines.

CR0132744: During a new integration implementation, a booking with multiple room blocks for multiple properties with the same PMS ID/Group Code can now be linked with the corresponding PMS block without error.

March 31, 2020 (R37 P3)

CR0133215: When you clone cancelled bookings and volume contracts, none of the lost business data is carried over.

CR0131098: When blocking an event, if a user manually types in the Function Room Setup picklist field, they will receive a warning message. To save the event, they will need to select a value from the picklist.

March 6, 2020

Reports - no upgrade required

CR0133011: The User Role filter criteria in the Productivity Report is working as designed.

CR0133050, CR0132706: Guestroom PACE and Productivity report performance has been improved in orgs with a large number of properties.

February 4, 2020 (R37 P2)

CR0133022: Customers working in orgs with multiple managed packages installed will no longer receive an error when using the BEO Search tab.

January 27, 2020 (R37 P1)

CR0132997: This patch only affects customers in a multi-module environment using the activity goals feature in Delphi Select.

January 15, 2020

Reports - no upgrade required

• Monthly Revenue & Guestroom Summary report. This incredibly versatile report provides new capabilities that many of you have been asking for. You can now pull numbers for both group booking and volume contract business in the same report. The monthly data is based on consumption day, not the booking's arrival date. You can run this report for all properties that you have access to, including properties using Delphi Select. This report allows your organization to see revenue on the books across all modules, business types (group & volume contract), and properties in a single view to ensure you are meeting sales commitments. See Monthly Revenue and Guestroom Summary report
• Volume Contract Account Production report. Similar to a GRC for group bookings, the Volume Contract Account Production report provides a quick view into the actual versus forecasted numbers for your transient business. Each account is listed with totals by month and a grand total for the date range you enter.

January 14, 2020 (R37)

New features

• Improved BEO search. (CR0128459) You can now quickly find a BEO or banquet check by number! From the All Tabs (+) page, add the BEO Search tab to your default view. On the BEO Search page you can search for a BEO by number and then use the links in the search results to open the BEO, enter consumption numbers, merge a new BEO, and more. The Banquets team is going to be stoked.
• Login Notice. Login notices give corporate and system administrators an easy way to broadcast a message to each user upon login. Users must click "Accept" to acknowledge the notice before gaining access to the system. This new functionality will be especially helpful for administrators with properties located in countries that mandate a privacy notice be accepted by all users. See Create a login notice
• Contact data storage. Delphi now has the ability to send contact data to a personal data store to meet Russian data privacy laws. Implementing this capability requires custom configuration by our Services team. Contact your Amadeus sales representative for more information.
• MeetingBroker administration guide. Training & Help now has a comprehensive guide to help property administrators manage their MeetingBroker integration.
• New Lookup fields. Certain application Picklist fields can now be replaced with corresponding Lookup fields. This resolves technical limitations associated with Salesforce's dependent picklists—allowing Enterprise customers to have more than 500 properties in one org. If you’d like to implement this functionality in your org, please contact your Amadeus sales representative to schedule a time with a member of our Professional Services team.

Fixed issues

CR0132474 - When converting an inquiry to a booking, if the inquiry is from MeetingBroker or has a temporary contact, we try to find a matching existing contact. Previously, the suggested matches in the Create Booking page were determined just by last name. Now we use the first name, last name, and email address to provide more qualified search results.

CR0132613 - You can change the booking owner without error using the Change Owner button.

CR0122597 - If you update the Booking Post As, the name on associated room blocks is also updated (if the names are an exact match).

CR0132201 - When running the Productivity, Productivity Verification, Guestroom Pace, and Guestroom Pace Verification reports, you can now select Picked Up in the Guestroom criteria. When you select the Picked Up option, the guestroom details in the report will be displayed based on picked up numbers. This is true whether pickup has been marked complete or not.

CR0132344 - Function room taxes are now included in the Banquet Check Revenue Summary report for events that have no items.

CR0132258 - Users in an org with more than 5,000 shared accounts can create a new booking from the Bookings tab without error.

CR0132248 - MeetingBroker integration: If a Cvent RFP has zero rooms on day one, the room block will be created with the correct date when the inquiry is converted to a booking.

CR0131165 - Opera integration: To prevent discrepancies, only the Opera data (entered by the NWS Integration User) will be saved in the guestroom pickup fields. Changes made to a room block by any other user will not update pickup values, preventing Opera updates from being overwritten.

Learn more about what's new in this release.