Administrator checklist for packages
The content of this page is specific to the Delphi product type. If you are using the Delphi Core product type, click here to access the Delphi Core-specific online help.
Your team can enter package bookings faster when using a package template. As an administrator, you need to enter your property's package templates.
If your property is new, make sure you have reviewed and completed all tasks outlined in the New Property Guide before you work on packages.
Additional information to remember:
- Anything sold as part of a package needs to be calculated per person.
- Default items on event classifications automatically display 'included in package' as the price on the BEO.
- Taxes, administrative fees, and gratuities need to be configured for your revenue classifications before you create your package templates.
Step one - understand revenue allocations
The first step is to gather all the information for the packages you sell and understand how the revenue is allocated for each. Here are two examples of simple packages and the services that might be included with each:
| Day Meeting Package - 70 per person | Complete Meeting Package - 220 per person |
|---|---|
|
DAY OF ARRIVAL Meeting - 15 Rental, 5 Audio Visual AM Break - 10 Food Lunch - 20 Food PM Break - 10 Food Golf - 10 |
DAY OF ARRIVAL Dinner - 25 Food, 5 Beverage Single occupancy guestroom - 100 NEXT DAY Breakfast - 15 Food Meeting - 15 Rental, 5 Audio Visual AM Break - 10 Food Lunch - 20 Food PM Break - 15 Food Golf - 10 |
Step two - create package items
If they do not already exist, create the BEO items that are included in each package. Make sure you have everything including meals, audio visual, and room setup items.
If you sell these items for a specific price on non-package events, enter the pricing details as instructed in Overview: Menus and items. If you only need these items for packages, you do not have to enter prices. When you add an item to a package, the prices are ignored and the package's revenue breakdown is used instead.
Item prices need to be calculated per person to display on the BEO. For items, like AV equipment, that are not priced per person, select Per Person anyway and enter '9999' for Service Factor. This adds only one item to the BEO and allows the item to meet the per person requirement on the package.
Step three - add default items to package event classifications
Attach the items to the event classifications for each package event. When users create a BEO for a package booking, the default items that are included in the package price are already there and formatted. The price is replaced with 'included in package.'
If your property only sells packages, you can use the existing list of event classifications. If you sell both package and non-package events, Amadeus recommends you create package-specific event classifications.
Additional information about package-specific event classifications
For example, if all your meeting packages include high speed Wi-Fi, and a flip-chart, these would be your steps:
- From your property page, navigate to the Event Classifications section.
- Add an event classification called 'Package Meeting,' or similar, and click Save.
- Open the new event classification, click New Event Classification Item, and select the appropriate items.
You might also have similar packages, for the same type of event, that include different things. For example, you might offer a Complete Meeting Package, which includes more amenities than your Express Meeting Package. You have some options:
- You can create one event classification for the Complete Meeting Package and another for the Express Meeting Package. You can then add the appropriate items to each one. Amadeus recommends this method for package events with different items. For example, one of your packages might include a continental breakfast and another includes a hot breakfast buffet. In this case, you could create Package Continental Breakfast and Package Breakfast Buffet event classifications.
- If different packages include a lot of the same items, you can add all the default items for both packages to one event type. Then, let the users delete the ones that are not included for that booking. For example, you have an Express Meeting package that includes everything that a Full Meeting package has, except an LCD projector. In this example, you can create one Package Meeting event classification, with the LCD projector, and train your team to remove it for express packages.
- For properties that have a different daily menu, Amadeus recommends creating a generic item to be used every day such as 'Special of the Day.' If you need to list specific items on the BEO, the users can add the correct item in the booking and select Included in Package.
Amadeus recommends starting all the package event classifications with the word 'package' to clarify the differences between package and non-package events.
Step four - other income
Step five - guestroom taxes
Taxes display on the booking check, which is like the banquet check but for the entire booking. If you create packages that include guestrooms, go to your property page to open your default tax group. Add the Guestroom revenue classification to the appropriate tax collection. Or, if you charge a flat rate, add an occupancy tax.
Step six - select the appropriate document templates
On your property page, go to the Document Templates section and make sure only the ones that are appropriate for your property are active.
Check out Tips for displaying packages on merge documents.
Step seven - build package templates
On your property page, click Manage Packages and follow the inline Training & Help instructions to complete your package details.