Resolve booking event conflicts
Conflict checking ensures that multiple booking events are not blocked in the same function room at the same time. When you try to book an event in a function room that has already been blocked, the conflict is identified and the event is sent to your property's Unassigned function room. This is a virtual holding area for all events that do not have an assigned function room and, therefore, are not holding space at your property. To resolve the conflict, you must move the event to an available function room or change its start/end time to return it to the original room (if possible).
The Events in Conflict page displays a real-time list of event conflicts grouped by booking. A message next to each event indicates why it was moved to the Unassigned function room. You open this page by clicking the red notification that is displayed at the top of the Booking page when a conflict occurs. You can then select the event whose function room conflict you want to resolve. Once an available function room is assigned to the event, the conflict is removed from the Events in Conflict page and the event is taken out of the Unassigned room.
If want an event to be "wait listed" in the function room you originally selected, you can select that room as the event's Function Room Option. Your administrator can also enable the Create Options on Conflict feature which will automatically add an event to a function room's wait list when a conflict occurs. See Manage option events.
To resolve a booking event conflict
- In the Messages section at the top of the Booking page, click the conflict notification.
The Events in Conflict page opens and displays each event that has been moved to the Unassigned function room.
- Click the event, and then click Edit to open the Booking Event Edit page.
- Change the event's function room or start/end times, as needed.
- Click Save.
You can also move a booking event out of the Unassigned room using the Function Diary. By default, the Unassigned room is displayed first. To move the event, click and drag it to the new room or time.