View booking event details
The content of this page is specific to the Delphi product type. If you are using the Delphi Core product type, click here to access the Delphi Core-specific online help.
The Booking Event page displays details about a booking event. These details include the start and end times, function room, attendance, revenue, menus and items, and BEO and banquet check. You must be the booking owner or sourced on the booking to edit an event's details.
To open a booking event
Do one of the following:
- On the Booking page, navigate to the Booking Events grid. Click View next to the event you want to open, or right-click the event and click View.
- On the Manage Events page, click View next to the event you want to open, or right-click the event and click View.
- In the Function Diary, right-click the event and click View.
- Click the Booking Events tab, select the appropriate view, and then click the event name.
To help you work with booking events, the Booking Event page includes several areas of detail. Select your Salesforce experience for further details.
Field | Description |
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Event Messages | |
Message | This displays conflict messages for the booking event. Check the Event Messages area often to see if any issues require your attention. |
Customer Information | |
Name | This is the name of the booking event. When you assign a function room to the booking event, this name displays on the event block in the Function Diary. |
Event Classification | This is the booking event type. Your administrator can configure each event classification to automatically populate the following information:
This default information displays when you save the booking event and can be modified, as needed. |
Tax Group |
This indicates which taxes need to be applied to the booking event. This value defaults from the property. This value can be changed as needed. For example, to make an event tax exempt, change the value here from your default tax group to a tax exempt group. |
Property | This displays the booking's property by default. |
Account | This is the account associated with the booking event. |
Booking | This is the booking associated with the booking event. |
Event Contact | This is the name of the contact associated with the booking event. Find and select a different contact, if needed. |
Owner | This is the user who created or owns the booking event. |
Date and Time | |
Start Date and End Date | These dates default from the booking's arrival date. |
Start Time 12 Hour and End Time 12 Hour | These times default from the selected event classification. A booking event's times are based on the time zone of the property where the booking event takes place. |
Setup Duration and Teardown Duration | These values default from the function room setup if selected. If a function room setup is not selected, the values default from the function room. Setup and Teardown Duration values are specified in minutes and are added to the event block in the Function Diary. See Navigate the Function Diary. Setup and teardown times are included in conflict checking. If a conflict exists, a notification displays in the Event Messages section of the Booking Event page. Your booking event remains in the selected function room, however, and is not moved to the Unassigned room. For more information, see Conflict checking. |
Function Room | |
Function Room | This is the function room for the booking event. If a conflict exists with the function room you select, a notification displays and your event is moved to the Unassigned room. See Resolve booking event conflicts. To avoid conflicts, check availability before you block function space. |
Moveable | When this checkbox is selected, users with the appropriate permissions can move the booking event to another function room. When this checkbox is cleared, the event cannot be moved. |
Function Room Setup | This value defaults from the event classification if selected. If an event classification is not selected, the value defaults from the function room. The maximum and minimum capacities for the function room setup are used in conflict checking. If a setup is not selected, the function room's default capacities are used instead. |
Function Room Option | This is the function room the group wants to book if it becomes available. The event is added to this function room's waiting list as an option if the room becomes available. An event can be added to a function room's waiting list in the following ways:
With version R54 or higher, users can be notified when option event function space becomes available. See Option event notifications. |
Option Number | This is the priority of the wait-listed event in the Function Room Option. This can help you decide which events need to move into the function room if the primary event is cancelled. |
Room Rental | |
Rental | This is the rental rate for the function room. This defaults from the selected function room. |
Rental Gratuity | This is the gratuity for the function room. |
Rental Admin Charge |
This is the admin charge for the function room. |
Function Room Rental Calculation | This controls whether the rental is calculated per event or per person. This defaults from the selected function room.
|
Event Settings | |
Done | When selected, this indicates the BEO is detailed and is ready to distribute. The following changes also occur:
After an event is marked done, any changes to the BEO need to be logged in the Change Log section. |
Post | When selected, the booking event displays in the Event Posting report. This value defaults from the event classification. |
Event Status | This is the status of the booking event. By default, the status of a booking event matches the status of the associated booking. When you change the status of the booking, the associated events are automatically updated. You can change the booking event status to be different than the booking status with the Override Booking Status checkbox. The status of a booking event cannot be higher than the status of the associated booking. |
Override Booking Status | When selected, you can change the status of the booking event to be different than the booking status. |
Attendance | |
Agreed | This is the total number of guests the customer has agreed to attend the event.
Any non-package attendees you enter for this event are added to this number. |
Expected | This is the total number of guests you expect to attend the event.
Any non-package attendees you enter for this event are added to this number. |
Guaranteed | This is the total number of guests the customer has guaranteed to attend the event.
Any non-package attendees you enter for this event are added to this number. |
Set | This is the total number of seats to be set for the event. You can enter the set attendance for both non-package and package events. |
Actual | This is the total number of guests who attended the event. You can enter the actual attendance for both non-package and package events. |
Non-Package Attendance | |
Agreed (Event) | This is the number of guests the customer has agreed to attend the event outside of the package. This number is added to the agreed package attendance to calculate the event's total agreed attendance. If this is not a package event, the Non-Package Attendance numbers default to the values entered in the Attendance fields above. |
Expected (Event) | This is the total number of guests you expect to attend the event outside of the package. This number is added to the expected package attendance to calculate the event's total expected attendance. If this is not a package event, the Non-Package Attendance numbers default to the values entered in the Attendance fields above. |
Guaranteed (Event) | This is the total number of guests the customer has guaranteed to attend the event outside of the package. This number is added to the guaranteed package attendance to calculate the event's total guaranteed attendance. If this is not a package event, the Non-Package Attendance numbers default to the values entered in the Attendance fields above. |
Package Attendance | |
If the event is associated with one or more packages, those packages display in this section along with the attendance numbers. To modify the package attendance, you need to use the Booking Package Attendance page. To view the event's daily per person price, revenue summary, and revenue breakdown, click the package link to open the Booking Package Event page. | |
BEO & Banquet Check | |
BEO # | This is the number assigned to the BEO for this booking event. |
Banquet Check | Click this link to display the details of the booking event's banquet check. See Merge booking documents. |
BEO | Click this link to display the details of the booking event's BEO. See Merge booking documents. |
Apply Admin & Gratuity to Disc Price |
When this checkbox is selected, all menus and items on the event calculate admin and gratuity with the discount price. You cannot override this option on the individual menu or item. When cleared, the individual menus and items on the event indicate how admin and gratuity need to be calculated with the base or discount price. See Apply admin and gratuity to discounts. |
Distributed | When this checkbox is selected, the BEO has been completed and distributed. |
Revised BEO | When this checkbox is selected, the BEO has been revised. This is a read-only checkbox that can only be selected by using the Revise BEO feature. When a BEO is marked revised, the printed BEO can include the text 'Revised' along with the corresponding date and time. The Distributed checkbox must be selected before you can mark a BEO revised. |
BEO Revised Date | This is the date and time the BEO was last marked revised. This time stamp displays on the merged BEO. |
Banquet Check Batch Printed | When this checkbox is selected, the banquet check has been batch merged and printed. The printed banquet check can include the text 'Batch Printed.' This additional text requires an advanced booking merge template and the Amadeus Merge Add-In Tool version 3.6.9.4 or higher. |
Revenue Details | |
Forecasted <classification> Avg Check and <classification> Average Check Factor | These display the average check for each revenue classification. These values default from the event classification but can be modified. Average checks are used to calculate forecasted revenue for non-package events. The Average Check Factor controls how the forecasted revenue is calculated, per person or per event.
When Update Booking Event Average Checks is selected on the Property page, the average checks are automatically updated each time the event classification is changed. |
Forecasted <classification> Revenue | Each revenue classification displays the total forecasted revenue for the booking event.
If the Expected values are not entered, the Agreed values are used instead. |
Actual <classification> Revenue | Each revenue classification displays the total actual revenue for the booking event.
|
Blended Revenue Total | When a booking event is marked done, the actual revenue is used to calculate the blended revenue. Otherwise, the forecasted revenue is used. |
Menus & Items | |
Menus and Items grid | Use this section to manage the menus and items on the booking event. Some menus and items can default from the selected event classification. |
Transactions Balance (Calculated) | |
Total Charges, Total Payments, and Balance Due |
This section displays the total charges and payments for this booking event, and the balance due. Entries recorded in the Transactions section of the booking need to have the booking event field populated for these values to display on this page. |
System Information | |
Created By |
This is the person who created the booking event and the related time stamp. |
Booked Date | This is the creation date of the booking event. |
Last Modified By |
This is the person who last modified the booking event and the related time stamp. |
Related Lists The following related lists display records associated with the booking event. The order of the lists displayed on your Booking Event Detail page can vary. |
|
Change Logs | This displays any changes made to the BEO after distribution. See Overview: Change Log entries. |
Event Items | This displays menus and items on the booking event. |
Transactions | This displays all records of charges and payments for the booking event. These transactions are updated into the booking. The booking event's current balance is reflected in the Transactions Balance section. Transactions entered on the Booking Event page display on the banquet check. |
Open Activities | This displays the outstanding tasks and appointments created for the booking event. After a task is complete or an appointment occurs, it is moved to the Activity History related list. See Overview: Activities. |
Activity History | This displays logged calls, sent emails, and other completed tasks and appointments associated with the booking event. See Overview: Activities. |
Booking Event History | This displays an audit trail of changes made to the booking event. You can see the date of the change, who made the change, and the action taken. |
Field | Description |
---|---|
Event Messages | |
Message | This displays conflict messages for the booking event. Check the Event Messages area often to see if any issues require your attention. |
Details tab - Customer Information | |
Name | This is the name of the booking event. When you assign a function room to the booking event, this name displays on the event block in the Function Diary. |
Event Classification | This is the booking event type. Your administrator can configure each event classification to automatically populate the following information:
This default information displays when you save the booking event and can be modified, as needed. |
Tax Group |
This indicates which taxes need to be applied to the booking event. This value defaults from the property. This value can be changed as needed. For example, to make an event tax exempt, change the value here from your default tax group to a tax exempt group. |
Property | This displays the booking's property by default. |
Account | This is the account associated with the booking event. |
Booking | This is the booking associated with the booking event. |
Event Contact | This is the name of the contact associated with the booking event. Find and select a different contact, if needed. |
Owner | This is the user who created or owns the booking event. |
Details tab - Date and Time | |
Start Date and End Date | These dates default from the booking's arrival date. |
Start Time 12 Hour and End Time 12 Hour | These times default from the selected event classification. A booking event's times are based on the time zone of the property where the booking event takes place. |
Setup Duration and Teardown Duration | These values default from the function room setup if selected. If a function room setup is not selected, the values default from the function room. Setup and Teardown Duration values are specified in minutes and are added to the event block in the Function Diary. See Navigate the Function Diary. Setup and teardown times are included in conflict checking. If a conflict exists, a notification displays in the Event Messages section of the Booking Event page. Your booking event remains in the selected function room, however, and is not moved to the Unassigned room. For more information, see Conflict checking. |
Details tab - Function Room | |
Function Room | This is the function room for the booking event. If a conflict exists with the function room you select, a notification displays and your event is moved to the Unassigned room. See Resolve booking event conflicts. To avoid conflicts, check availability before you block function space. |
Moveable | When this checkbox is selected, users with the appropriate permissions can move the booking event to another function room. When this checkbox is cleared, the event cannot be moved. |
Function Room Setup | This value defaults from the event classification if selected. If an event classification is not selected, the value defaults from the function room. The maximum and minimum capacities for the function room setup are used in conflict checking. If a setup is not selected, the function room's default capacities are used instead. |
Function Room Option | This is the function room the group wants to book if it becomes available. The event is added to this function room's waiting list as an option if the room becomes available. An event can be added to a function room's waiting list in the following ways:
With version R54 or higher, users can be notified when option event function space becomes available. See Option event notifications. |
Option Number | This is the priority of the wait-listed event in the Function Room Option. This can help you decide which events need to move into the function room if the primary event is cancelled. |
Details tab - Room Rental | |
Rental | This is the rental rate for the function room. This defaults from the selected function room. |
Rental Gratuity | This is the gratuity for the function room. |
Rental Admin Charge |
This is the admin charge for the function room. |
Function Room Rental Calculation | This controls whether the rental is calculated per event or per person. This defaults from the selected function room.
|
Details tab - Event Settings | |
Done | When selected, this indicates the BEO is detailed and is ready to distribute. The following changes also occur:
After an event is marked done, any changes to the BEO need to be logged in the Change Log section. |
Post | When selected, the booking event displays in the Event Posting report. This value defaults from the event classification. |
Event Status |
This is the status of the booking event. By default, the status of a booking event matches the status of the associated booking. When you change the status of the booking, the associated events are automatically updated. You can change the booking event status to be different than the booking status with the Override Booking Status checkbox. The status of a booking event cannot be higher than the status of the associated booking. |
Override Booking Status | When selected, you can change the status of the booking event to be different than the booking status. |
Details tab - BEO & Banquet Check | |
Banquet Check | Click this link to display the details of the booking event's banquet check. See Merge booking documents. |
BEO | Click this link to display the details of the booking event's BEO. See Merge booking documents. |
Apply Admin & Gratuity to Disc Price |
When this checkbox is selected, all menus and items on the event calculate admin and gratuity with the discount price. You cannot override this option on the individual menu or item. When cleared, the individual menus and items on the event indicate how admin and gratuity need to be calculated with the base or discount price. See Apply admin and gratuity to discounts. |
Distributed | When this checkbox is selected, the BEO has been completed and distributed. |
Revised BEO | When this checkbox is selected, the BEO has been revised. This is a read-only checkbox that can only be selected by using the Revise BEO feature. When a BEO is marked revised, the printed BEO can include the text 'Revised' along with the corresponding date and time. The Distributed checkbox must be selected before you can mark a BEO revised. |
BEO Revised Date | This is the date and time the BEO was last marked revised. This time stamp displays on the merged BEO. |
Banquet Check Batch Printed | When this checkbox is selected, the banquet check has been batch merged and printed. The printed banquet check can include the text 'Batch Printed.' This additional text requires an advanced booking merge template and the Amadeus Merge Add-In Tool version 3.6.9.4 or higher. |
Details tab - System Information | |
Created By |
This is the person who created the booking event and the related time stamp. |
Booked Date | This is the creation date of the booking event. |
Last Modified By |
This is the person who last modified the booking event and the related time stamp. |
Menus & Items tab - Menus and Items | |
Menus and Items grid | Use this section to manage the menus and items on the booking event. Some menus and items can default from the selected event classification. |
Attendance tab - Attendance | |
Agreed | This is the total number of guests the customer has agreed to attend the event.
Any non-package attendees you enter for this event are added to this number. |
Expected | This is the total number of guests you expect to attend the event.
Any non-package attendees you enter for this event are added to this number. |
Guaranteed | This is the total number of guests the customer has guaranteed to attend the event.
Any non-package attendees you enter for this event are added to this number. |
Set | This is the total number of seats to be set for the event. You can enter the set attendance for both non-package and package events. |
Actual | This is the total number of guests who attended the event. You can enter the actual attendance for both non-package and package events. |
Attendance tab - Non-Package Attendance | |
Agreed (Event) | This is the number of guests the customer has agreed to attend the event outside of the package. This number is added to the agreed package attendance to calculate the event's total agreed attendance. If this is not a package event, the Non-Package Attendance numbers default to the values entered in the Attendance fields above. |
Expected (Event) | This is the total number of guests you expect to attend the event outside of the package. This number is added to the expected package attendance to calculate the event's total expected attendance. If this is not a package event, the Non-Package Attendance numbers default to the values entered in the Attendance fields above. |
Guaranteed (Event) | This is the total number of guests the customer has guaranteed to attend the event outside of the package. This number is added to the guaranteed package attendance to calculate the event's total guaranteed attendance. If this is not a package event, the Non-Package Attendance numbers default to the values entered in the Attendance fields above. |
Attendance tab - Package Attendance | |
If the event is associated with one or more packages, those packages display in this section along with the attendance numbers. To modify the package attendance, you need to use the Booking Package Attendance page. To view the event's daily per person price, revenue summary, and revenue breakdown, click the package link to open the Booking Package Event page. | |
Deposits tab - Transactions | |
Transactions | This displays all records of charges and payments for the booking event. These transactions update into the booking. The booking event's current balance is reflected in the Transactions Balance section. Transactions entered on the Booking Event page display on the banquet check. |
Deposits tab - Transactions Balance (Calculated) | |
Total Charges, Total Payments, and Balance Due |
This section displays the total charges and payments for this booking event, and the balance due. Entries recorded in the Transactions section of the booking need to have the booking event field populated for these values to display on this page. |
Change Log tab - Change Logs | |
Change Logs | This displays any changes made to the BEO after distribution. See Overview: Change Log entries. |
Revenues tab - Revenue Details | |
Forecasted <classification> Avg Check and <classification> Average Check Factor | These display the average check for each revenue classification. These values default from the event classification but can be modified. Average checks are used to calculate forecasted revenue for non-package events. The Average Check Factor controls how the forecasted revenue is calculated, per person or per event.
When Update Booking Event Average Checks is selected on the Property page, the average checks are automatically updated each time the event classification is changed. |
Forecasted <classification> Revenue | Each revenue classification displays the total forecasted revenue for the booking event.
If the Expected values are not entered, the Agreed values are used instead. |
Actual <classification> Revenue | Each revenue classification displays the total actual revenue for the booking event.
|
Blended Revenue Total | When a booking event is marked done, the actual revenue is used to calculate the blended revenue. Otherwise, the forecasted revenue is used. |
Related tab - Event Items | |
Event Items | This displays menus and items on the booking event. |
Related tab - Booking Event History | |
Booking Event History | This displays an audit trail of changes made to the booking event. You can see the date of the change, who made the change, and the action taken. |
Related tab - Notes & Attachments | |
Notes & Attachments |
This list displays notes and attachments associated with the booking event. If you are the booking event owner, you can add, edit, and delete notes and attachments. After a document is merged from the booking event, a copy of the document displays here as an attachment. |