Translations of help content are available through Google Translate. Amadeus cannot guarantee the accuracy or performance of this third-party service.

View booking details

The Booking page displays details about a booking's guestroom blocks, events, and revenue. All users at the property can view this information, add new activities to the booking, clone the booking, and enter transactions (charges or deposits). If you are the booking owner or are sourced on the booking, you can also edit the booking details, block guestrooms and function space, and add notes and attachments.

To open the Booking page, find the booking using the Search field at the top of any page, and then click the booking name.

The Booking Details page is customizable to suit the needs of your individual business. For this reason, you may have custom fields on your page that are not listed here, or there may be fields listed here that have been removed from your page. If you have concerns, please discuss with your Corporate Administrator.

To help you work with your bookings, the page is divided into several areas. Please select your salesforce experience for further details.

Classic

Booking Message
Message	Displays alerts related to changes made to the booking. For example, if you move a booking with events to a new date range, you will be notified if there are any function room conflicts. As you work on bookings, you should check the Booking Message area frequently to see if there are any issues that require your attention.
Information
Booking Post As	The name of the booking as you want it to display in the contract and other documents.
Abbreviation	The booking abbreviation which is displayed in the GRC report. By default, the abbreviation is the first 24 characters of the Booking Post As.
Arrival/Departure	The booking's arrival and departure dates.
Status	Indicates the stage of your agreement with the customer. Use the Change Status button to adjust. All new bookings are automatically assigned a status of Prospect, and keep that status while you are negotiating with the customer. You may have sent a proposal, but they have not requested a contract yet. A Tentative status typically indicates a contract has been sent, while a Definite status indicates you have received the signed contract. Turned Down means you chose not to proceed with the booking (maybe you were unable to bid because you were sold out, or the customer wanted something you couldn't provide). Lost means the customer declined your offer and the booking was never definite. Cancelled indicates that the booking was definite at one time, but then didn't materialize. Once the status of a booking becomes Definite, it can only be changed to Lost, Cancelled, or Turned Down. Once the status of a booking becomes Lost, Cancelled, or Turned Down, it cannot be changed to Prospect, Tentative or Definite. Seek assistance from a Corporate Administrator if necessary. Tentative and definite bookings always "hold" space. Prospect bookings vary based on your property settings. Check with your administrator to see if prospect bookings are included in conflict checks.
Materialization %	The percentage of certainty that the booking will turn definite. Displays on the Availability page.
Booked	The date the booking was created. This date is automatically set when you first save the booking.
Owner	The user who created and/or owns the booking. The booking owner and any users who are sourced on the booking can edit the booking's information.
Decision Due	Used for prospect and tentative bookings to remind you when to follow up to move the booking forward. When tentative, indicates the date by which the group should return the signed contract. This date is automatically calculated using the number entered in the Default Booking Decision Days field on the Property page.
Cutoff Date	Used for definite bookings that have guestrooms. Indicates the date by which the group is required to finalize guestroom reservations (typically 30 days prior to the group's arrival). This date is automatically calculated using the number entered in the Default Booking Cutoff Days field on the Property page. If one of the room blocks on a booking is at a different property, that property's Default Booking Cutoff Days value will be used to calculate the room block's cutoff date. This means that a booking's cutoff date might differ from one or more of its room blocks.
Last Status Date	The date of the booking's most recent status change. This is auto-populated when you save the booking.
Customer Information
Account/Agency	The account or agency associated with the booking.
Contact/Agent	The account's primary contact, or the agency's primary agent.
Onsite Contact	The contact who will be present during the booking's events.
Primary Inquiry	The name of the inquiry that the booking was created from (if applicable). The booking may have additional inquiries linked to it, which are displayed in the Inquiries section. See Add an inquiry to an existing booking using multi-link.
Commissionable	If the booking is associated with an agency that will be receiving a commission for referring the group to your property, this check box is selected.
Commission %	The commission percent awarded to the referring agency. The Commissionable check box must be selected.
Segmentation
Market Segment	The market segment for the booking, which may be different from the account's market segment (for example, Corporate or Association).
Booking Type	More specific than market segment, this further describes the kind of business (for example, Social, Wedding, or Conference).
Meeting Class	Can be used to classify the business to something more specific than the booking type.
Revenue Type	Indicates how the booking's revenue should be classified in Pace and Performance reports. Banquet - Guestrooms and events Catering - Events only In House - Property-related event
Lead Source	Indicates how the business learned about your property.
Housing Method	The method the group will use to handle their guestroom reservations (for example, Individual Call-In or Rooming List).
Booking Sources
Additional Sales Manager Catering Manager Service Manager Other Manager	Gives your team members access to your bookings. Use each field to assign the booking to the appropriate user. This user will be allowed to edit the booking, including its guestrooms and events. They may also be able to delete events on the booking if this option has been enabled in your org. Your administrator can activate workflows that trigger reminders and assign activities to the individuals sourced on a booking (not just the booking owner). For example, you could have a workflow to call for the final guarantee three days prior to arrival and assign that task to the user listed in the Catering Manager field. You could have another workflow for the Additional Sales Manager to send a welcome email one day prior to arrival.
Comments
Comments area	Additional information that will help the booking owner and other users who are sourced on the booking to manage the business.
Billing Information
Master Billing Room and Tax Billing Catering Billing Billing Comments	Indicate how the group will handle billing arrangements, and enter any billing-related comments for the booking.
Guestrooms
Pickup Complete	This check box is automatically selected once the Pickup Complete check box has been selected for every room block on the booking. A room block can be marked Pickup Complete on the Enter Pickup page or in the Modify Room Block window. See Mark room blocks pickup complete. If your property is integrated with a property management system (PMS), room block pickup will be automatically entered for you.
Guestrooms grid	Displays a summary of the booking's guestroom blocks. For more information, see Overview: Guestrooms. To modify the taxes applied to a room block, see Modify room blocks
Booking Events
Booking Events grid	Lets you manage all the events on the booking from a central location. From the Booking Events grid, you can do the following: Create new events Edit events Copy events Add menus and items Associate an event to a package Change the tax group applied to an event For more information, see Manage booking events.
Diagrams
Events with Diagrams Refresh Portrait/Landscape Open AHD Diagram	Displays a list of events with diagrams, when integrated with Delphi Diagramming. From here you can : Refresh to update the display View in either Portrait or Landscape view. Note: only rectangular rooms will display differently Open Delphi Diagramming to edit the diagram. If your property is not integrated with Delphi Diagramming this section will not display any data.
Resume
Group Profile Reservations Front Office Bell Desk/Valet Accounting Housekeeping	Provide the instructions that need to be distributed to each operational department to prepare for the group's arrival. This typically does not include information that is included on the BEO.
Rooms & Revenue Totals (Calculated) The information in this section is read-only.
Total Roomnights	As you add and modify room blocks, the total number of Agreed, Forecasted, Blocked, and Picked Up rooms is calculated.
Guestroom Revenue Total	Total Number of Rooms * Room Rate Pickup Guestroom Revenue Total = Total Roomnights Picked Up x Pickup Rate Once a room block is marked pickup complete, the Actual Guestroom Revenue Total is calculated based on the final pickup numbers.
Forecasted and Actual Revenue (Calculated) As booking events are added and modified, their revenue totals are rolled up into this section to display the booking's overall forecasted and actual revenue. This information is read-only.
Forecasted Revenue	Each revenue classification displays the total forecasted revenue from all the booking events (non-package and package). Non-Package Events Forecasted Revenue = (Expected Attendance * Average Check) + (Other Income Booked Revenue Total) The above calculation assumes that the Avg Check Factor is set to Per Person. If this is changed to Per Event, attendance does not factor into the calculation. For example, if the Forecasted Rental Avg Check is 750.00 and the Rental Avg Check Factor is Per Event, the Forecasted Rental Revenue is 750.00. Average check values default from the event classification assigned to each booking event. Package Events Forecasted Revenue = (Expected Package Attendance * Event Revenue Breakdown) + (Expected Non-Package Attendance * Average Check) + (Other Income Booked Revenue Total) All Events Forecasted Event Revenue Total = Sum of all revenue classifications Forecasted Revenue Total = Forecasted Event Revenue Total + Expected Guestroom Revenue Total If Expected values have not been entered, Agreed values are used instead.
Actual Revenue	Each revenue classification displays the total actual revenue from all the booking events (non-package and package). Non-Package Events Actual Revenue = (Actual Quantity * Item Unit Price or Menu Revenue Breakdown) + (Other Income Actual Revenue Total) Package Events Actual Revenue = (Package Actual Quantity * Event Revenue Breakdown) + (Non-Package Actual Quantity * Item Unit Price or Menu Revenue Breakdown) + (Other Income Actual Revenue Total) Once a booking event is marked done, its actual revenue is used in reports. Prior to that, its forecasted revenue is used. All Events Actual Event Revenue Total = Sum of all revenue classifications Actual Revenue Total = Actual Event Revenue Total + Actual Guestroom Revenue Total
Package Revenue (Calculated) As booking events are added and modified, their revenue totals are rolled up into this section to display the booking's overall package and non-package revenue. This information is read-only.
Package Actual Event Revenue	(Package Actual Quantity * Event Revenue Breakdown) + (Other Income Actual Revenue Total)
Package Blocked Guestroom Revenue Total	Blocked Package Guestrooms * Rate
Package Pickup Guestroom Revenue Total	Picked Up Package Guestrooms * Pickup Rate
Package Total Revenue	Before the room block is marked Pickup Complete: Package Actual Event Revenue Total + Package Blocked Guestroom Revenue Total After the room block is marked Pickup Complete: Package Actual Event Revenue Total + Package Pickup Guestroom Revenue Total
Non-Package Actual Event Revenue	(Non-Package Actual Quantity * Item Unit Price or Menu Revenue Breakdown) + (Other Income Actual Revenue Total)
Non-Package Blocked Guestroom Revenue Total	Blocked Non-Package Guestrooms * Occupancy Rate These rooms have been added to the booking outside of the package.
Non-Package Pickup Guestroom Revenue Total	Picked Up Non-Package Guestrooms * Pickup Rate These rooms have been added to the booking outside of the package.
Non-Package Total Revenue	Before the room block is marked Pickup Complete: Non-Package Actual Event Revenue Total + Non-Package Blocked Guestroom Revenue Total After the room block is marked Pickup Complete: Non-Package Actual Event Revenue Total + Non-Package Pickup Guestroom Revenue Total
Blended Revenue (Calculated) This section displays the booking's current guestroom and event revenue. This information is read-only.
Blended Guestroom Revenue	When a room block is marked pickup complete, its pickup guestroom revenue is used to calculate the blended revenue. Otherwise, its blocked revenue is used.
Blended Event Revenue	When a booking event is marked done, its actual revenue is used to calculate the blended revenue. Otherwise, its forecast revenue is used.
Blended Revenue Total	Blended Guestroom Revenue + Blended Event Revenue
Transactions Balance (Calculated) The information in this section is read-only.
Total Charges Total Deposits Balance Due	As entries are recorded using the Transactions section, the Transactions Balance section displays the total charges and payments for the booking, as well as the current balance due.
RFP Information The following read-only section is only applicable to properties that are integrated with MeetingBroker. The RFP information shown is for the booking's primary inquiry.
MeetingBroker RFP ID	The unique identifier assigned to the RFP by MeetingBroker.
RFP Channel	The name of the channel that sent the RFP.
MeetingBroker Reference Number	An additional ID provided by the channel.
RFP Status	The current status of the RFP in MeetingBroker. New - The booking created from the RFP is in Prospect or Tentative status. Updated - The RFP details were updated by the sender. Awarded - The RFP has been "awarded" to your location by the sender in MeetingBroker. This can indicate various things depending on your organization's standards. In most cases, the client has indicated to the sender that they would like to go to contract with your property, and the sender is handing the client over to you for direct negotiations. The sender no longer has access to the RFP to change the status or modify meeting information. They will receive updates from the booking as you make changes, but control of the business has been passed to you. The RFP status will never update past Awarded regardless of changes to the booking. Self-Awarded - You have changed the booking status to Definite. The status will never update past Self-Awarded regardless of changes to the booking. Turned Down - The booking has been changed to a status of Turned Down or Cancelled. Withdrawn - The sender has changed the status of the RFP to Withdrawn. This can only occur when the booking is still in Prospect status. Cancelled - The sender has changed the status of the RFP to Cancelled.
RFP Milestone	The current milestone achieved by the RFP in MeetingBroker. Published - The RFP has been received in MeetingBroker and assigned an RFP ID. Viewed - The RFP has been viewed at the property. Turned Down - The property has turned down the RFP or the business was lost. Redirected - The RFP has been routed to a different property. Proposed - The property has sent a proposal to bid on the business. Awarded - The RFP has been awarded to the property by the sender. Self Awarded - The property has changed the booking status to Definite. Withdrawn - The RFP has been withdrawn by the sender. Duplicate - The RFP is a duplicate of another. Cancelled - The sender has changed the status of the RFP to Cancelled. Definite - The property has received a signed contract for the business. Complete - The business has been fulfilled and actual business data has been entered.
Proposal Created Date	The date a proposal was sent for the RFP.
Lost Business Information
Lost Reason Date Lost to City Lost to Competitor Lost Comments	When the status of the booking is changed to Lost, Cancelled, or Turned Down, this section displays information about the lost business. The Lost Reason field is required to save a lost booking. If linked to MeetingBroker, the lost reason is sent back to Cvent, SpeedRFP, SignUp4, CVBs, and Central Sales (formerly known as Connex - used by above property sales offices). As of R40, lost comments are also sent back to Cvent and Central Sales, saving you the step of sending a separate email.
Function Diary
Inline Function Diary	If your administrator has enabled the Booking filter button, the Diary will be automatically filtered for the current booking. All other booking events will be displayed as shadows. This allows you to focus on your booking's event details while still alerting you that other events are blocking space at the property during the same time period. If the Booking filter button has not been enabled, the Diary will display all events that are blocking space. Each time you view the Function Diary, double-check the Function Room Group filters that are being applied. You may need to change those filters to get a complete picture of all the events that are holding space at the property. The system remembers the last function room groups that were selected and automatically applies those filters the next time you open the Diary.
Related Lists The following related lists display records associated with the booking. Listed alphabetically. The order on your Booking page may vary.
Activity History	Displays logged calls, sent emails, and other completed tasks and appointments associated with the booking. See Overview: Activities.
Batch Merges	Displays batch merge documents that were created from the booking.
Booking Documents	Displays a record of each event order or banquet check that was merged from the booking. See Overview: Booking documents. Other documents that are merged from the booking (for example, contracts) are displayed in the Notes & Attachments section.
Booking Events	Displays a list of the booking's events and lets you edit and remove existing events.
Booking History	Displays an audit trail of changes made to the booking. You can see the date of the change, who made it, and what action was taken.
Booking Other Incomes	Lets you add, edit, and remove other income items on the booking.
Booking Package	Lets you add a package to a booking and manage its attendance and services (events, guestrooms, and other income items). See Overview: Booking packages.
Booking Terms and Conditions	Lets you add, edit, and remove terms and conditions that are displayed in customer-facing documents.
Inquiries	Displays all the inquiries linked to the booking. The inquiry that was used to create the booking is automatically designated as the primary inquiry; however, this can be changed using the Make Primary button. To link additional inquiries to the booking, use the Link Inquiry button. To remove one or more inquiries from the booking, click the Unlink Inquiries button. See Add an inquiry to an existing booking using multi-link.
Notes & Attachments	Lets you add notes and attachments related to the booking. Also displays other documents (for example, contracts) that were merged from the booking. See Overview: Booking documents. Event orders and banquet checks for the booking are displayed in the Booking Documents section.
Open Activities	Displays the outstanding tasks and appointments that have been created for the booking. Once a task has been completed or an appointment has occurred, it is moved to the Activity History related list. See Overview: Activities.
Room Blocks	Displays a list of the booking's room blocks and lets you edit and remove existing room blocks.
Transactions	Records deposits and payments for the booking. The booking's current balance is reflected in the Transactions Balance section. The information in this section can be merged into documents like contracts, the resume, and the booking check. Deposits entered on the Booking Event page are reflected on the banquet check.

Lightning

Booking Status Path
Booking Status Path	Provides a quick visual of where the booking is within the booking process.
Booking Message
Message	Displays alerts related to changes made to the booking. For example, if you move a booking with events to a new date range, you will be notified if there are any function room conflicts. As you work on bookings, you should check the Booking Message area frequently to see if there are any issues that require your attention.
Booking Tab - Information
Booking Post As	The name of the booking as you want it to display in the contract and other documents.
Abbreviation	The booking abbreviation which is displayed in the GRC report. By default, the abbreviation is the first 24 characters of the Booking Post As.
Arrival/Departure	The booking's arrival and departure dates.
Status	Indicates the stage of your agreement with the customer. Use the Change Status button to adjust. All new bookings are automatically assigned a status of Prospect, and keep that status while you are negotiating with the customer. You may have sent a proposal, but they have not requested a contract yet. A Tentative status typically indicates a contract has been sent, while a Definite status indicates you have received the signed contract. Turned Down means you chose not to proceed with the booking (maybe you were unable to bid because you were sold out, or the customer wanted something you couldn't provide). Lost means the customer declined your offer and the booking was never definite. Cancelled indicates that the booking was definite at one time, but then didn't materialize. Once the status of a booking becomes Definite, it can only be changed to Lost, Cancelled, or Turned Down. Once the status of a booking becomes Lost, Cancelled, or Turned Down, it cannot be changed to Prospect, Tentative or Definite. Seek assistance from a Corporate Administrator if necessary. Tentative and definite bookings always "hold" space. Prospect bookings vary based on your property settings. Check with your administrator to see if prospect bookings are included in conflict checks.
Materialization %	The percentage of certainty that the booking will turn definite. Displays on the Availability page.
Booked	The date the booking was created. This date is automatically set when you first save the booking.
Currency	The currency of the booking.
Owner	The user who created and/or owns the booking. The booking owner and any users who are sourced on the booking can edit the booking's information.
Decision Due	Used for prospect and tentative bookings to remind you when to follow up to move the booking forward. When tentative, indicates the date by which the group should return the signed contract. This date is automatically calculated using the number entered in the Default Booking Decision Days field on the Property page.
Primary Inquiry	The name of the inquiry that the booking was created from (if applicable). The booking may have additional inquiries linked to it, which are displayed in the Inquiries section. See Add an inquiry to an existing booking using multi-link.
Cutoff Date	Used for definite bookings that have guestrooms. Indicates the date by which the group is required to finalize guestroom reservations (typically 30 days prior to the group's arrival). This date is automatically calculated using the number entered in the Default Booking Cutoff Days field on the Property page. If one of the room blocks on a booking is at a different property, that property's Default Booking Cutoff Days value will be used to calculate the room block's cutoff date. This means that a booking's cutoff date might differ from one or more of its room blocks.
Last Status Date	The date of the booking's most recent status change. This is auto-populated when you save the booking.
Booking Tab - Customer Information
Account/Agency	The account or agency associated with the booking.
Contact/Agent	The account's primary contact, or the agency's primary agent.
Onsite Contact	The contact who will be present during the booking's events.
Commissionable	If the booking is associated with an agency that will be receiving a commission for referring the group to your property, this check box is selected.
Commission %	The commission percent awarded to the referring agency. The Commissionable check box must be selected.
Booking Tab - Segmentation
Market Segment	The market segment for the booking, which may be different from the account's market segment (for example, Corporate or Association).
Booking Type	More specific than market segment, this further describes the kind of business (for example, Social, Wedding, or Conference).
Meeting Class	Can be used to classify the business to something more specific than the booking type.
Revenue Type	Indicates how the booking's revenue should be classified in Pace and Performance reports. Banquet - Guestrooms and events Catering - Events only In House - Property-related event
Lead Source	Indicates how the business learned about your property.
Booking Tab - Booking Sources
Additional Sales Manager Catering Manager Other Manager Service Manager	Gives your team members access to your bookings. Use each field to assign the booking to the appropriate user. This user will be allowed to edit the booking, including its guestrooms and events. They may also be able to delete events on the booking if this option has been enabled in your org. Your administrator can activate workflows that trigger reminders and assign activities to the individuals sourced on a booking (not just the booking owner). For example, you could have a workflow to call for the final guarantee three days prior to arrival and assign that task to the user listed in the Catering Manager field. You could have another workflow for the Additional Sales Manager to send a welcome email one day prior to arrival.
Booking Tab - Comments
Comments area	Additional information that will help the booking owner and other users who are sourced on the booking to manage the business.
Booking Tab - RFP Information The following read-only section is only applicable to properties that are integrated with MeetingBroker. The RFP information shown is for the booking's primary inquiry.
MeetingBroker RFP ID	The unique identifier assigned to the RFP by MeetingBroker.
RFP Channel	The name of the channel that sent the RFP.
MeetingBroker Reference Number	An additional ID provided by the channel.
RFP Status	The current status of the RFP in MeetingBroker. New - The booking created from the RFP is in Prospect or Tentative status. Updated - The RFP details were updated by the sender. Awarded - The RFP has been "awarded" to your location by the sender in MeetingBroker. This can indicate various things depending on your organization's standards. In most cases, the client has indicated to the sender that they would like to go to contract with your property, and the sender is handing the client over to you for direct negotiations. The sender no longer has access to the RFP to change the status or modify meeting information. They will receive updates from the booking as you make changes, but control of the business has been passed to you. The RFP status will never update past Awarded regardless of changes to the booking. Self-Awarded - You have changed the booking status to Definite. The status will never update past Self-Awarded regardless of changes to the booking. Turned Down - The booking has been changed to a status of Turned Down or Cancelled. Withdrawn - The sender has changed the status of the RFP to Withdrawn. This can only occur when the booking is still in Prospect status. Cancelled - The sender has changed the status of the RFP to Cancelled.
RFP Milestone	The current milestone achieved by the RFP in MeetingBroker. Published - The RFP has been received in MeetingBroker and assigned an RFP ID. Viewed - The RFP has been viewed at the property. Turned Down - The property has turned down the RFP or the business was lost. Redirected - The RFP has been routed to a different property. Proposed - The property has sent a proposal to bid on the business. Awarded - The RFP has been awarded to the property by the sender. Self Awarded - The property has changed the booking status to Definite. Withdrawn - The RFP has been withdrawn by the sender. Duplicate - The RFP is a duplicate of another. Cancelled - The sender has changed the status of the RFP to Cancelled. Definite - The property has received a signed contract for the business. Complete - The business has been fulfilled and actual business data has been entered.
Proposal Created Date	The date a proposal was sent for the RFP.
Booking Tab - Lost Business Information
Lost Reason Date Lost to City Lost to Competitor Lost Comments	When the status of the booking is changed to Lost, Cancelled, or Turned Down, this section displays information about the lost business. The Lost Reason field is required to save a lost booking. If linked to MeetingBroker, the lost reason is sent back to Cvent, SpeedRFP, SignUp4, CVBs, and Central Sales (formerly known as Connex - used by above property sales offices). As of R40, lost comments are also sent back to Cvent and Central Sales, saving you the step of sending a separate email.
Guestrooms Tab - Guestrooms
Cutoff Date	Used for definite bookings that have guestrooms. Indicates the date by which the group is required to finalize guestroom reservations (typically 30 days prior to the group's arrival). This date is automatically calculated using the number entered in the Default Booking Cutoff Days field on the Property page. If one of the room blocks on a booking is at a different property, that property's Default Booking Cutoff Days value will be used to calculate the room block's cutoff date. This means that a booking's cutoff date might differ from one or more of its room blocks.
Housing Method	The method the group will use to handle their guestroom reservations (for example, Individual Call-In or Rooming List).
Pickup Complete	This check box is automatically selected once the Pickup Complete check box has been selected for every room block on the booking. A room block can be marked Pickup Complete on the Enter Pickup page or in the Modify Room Block window. See Mark room blocks pickup complete. If your property is integrated with a property management system (PMS), room block pickup will be automatically entered for you.
Guestrooms Tab - Manage Guestrooms
Guestrooms grid	Displays a summary of the booking's guestroom blocks. From here you can: Create new room blocks Add guestroom types to a room block Enter agreed, forecasted, blocked, and picked up rooms Enter guestroom rates Mark a room block Pickup Complete For more information, see Overview: Guestrooms. To modify the taxes applied to a room block, see Modify room blocks
Events Tab - Booking Event Manager
Booking Event Manager	Lets you manage all the events on the booking from a central location. From the Booking Events grid, you can do the following: Create new events Edit events Copy events Add menus and items Associate an event to a package Change the tax group applied to an event For more information, see Manage booking events.
Events Tab - Function Diary (if applicable)
Inline Function Diary	If your administrator has enabled the Booking filter button, the Diary will be automatically filtered for the current booking. All other booking events will be displayed as shadows. This allows you to focus on your booking's event details while still alerting you that other events are blocking space at the property during the same time period. If the Booking filter button has not been enabled, the Diary will display all events that are blocking space. Each time you view the Function Diary, double-check the Function Room Group filters that are being applied. You may need to change those filters to get a complete picture of all the events that are holding space at the property. The system remembers the last function room groups that were selected and automatically applies those filters the next time you open the Diary.
Events Tab - Diagrams (if applicable)
Events with Diagrams Refresh Portrait/Landscape Open AHD Diagram	Displays a list of events with diagrams, when integrated with Delphi Diagramming. From here you can : Refresh to update the display View in either Portrait or Landscape view. Note: only rectangular rooms will display differently Open Delphi Diagramming to edit the diagram. If your property is not integrated with Delphi Diagramming this section will not display any data.
Packages Tab
Packages	Lets you add a package to a booking and manage its attendance and services (events, guestrooms, and other income items). See Overview: Booking packages.
Other Income Tab
Booking Other Incomes	Lets you add, edit, and remove other income items on the booking.
Billing & Deposits Tab - Billing Information
Master Billing Catering Billing Billing Comments	Indicate how the group will handle billing arrangements, and enter any billing-related comments for the booking.
Billing & Deposits Tab - Deposits
Deposits	Records deposits and payments for the booking. The booking's current balance is reflected in the Transactions Balance section. The information in this section can be merged into documents like contracts, the resume, and the booking check. Deposits entered on the Booking Event page are reflected on the banquet check.
Billing & Deposits Tab - Create Deposit Schedule
Create Deposits	Allows you to set the deposit schedule for the booking.
Resume Tab - Group Resume
Group Profile Reservations Front Office Bell Desk/Valet, etc.	Provide the instructions that need to be distributed to each operational department to prepare for the group's arrival. This typically does not include information that is included on the BEO.
Documents Tab - Booking Documents
Booking Documents	Displays a record of each event order or banquet check that was merged from the booking. See Overview: Booking documents. Other documents that are merged from the booking (for example, contracts) are displayed in the Notes & Attachments section.
Documents Tab - Notes & Attachments
Notes & Attachments	Lets you add notes and attachments related to the booking. Also displays other documents (for example, contracts) that were merged from the booking. See Overview: Booking documents. Event orders and banquet checks for the booking are displayed in the Booking Documents section.
Revenue Summary Tab - Rooms & Revenue Totals (Calculated) The information in this section is read-only.
Total Roomnights	As you add and modify room blocks, the total number of Agreed, Forecasted, Blocked, and Picked Up rooms is calculated.
Guestroom Revenue Total	Total Number of Rooms * Room Rate Pickup Guestroom Revenue Total = Total Roomnights Picked Up x Pickup Rate Once a room block is marked pickup complete, the Actual Guestroom Revenue Total is calculated based on the final pickup numbers.
Revenue Summary Tab - Forecasted and Actual Revenue (Calculated) As booking events are added and modified, their revenue totals are rolled up into this section to display the booking's overall forecasted and actual revenue. This information is read-only.
Forecasted Revenue	Each revenue classification displays the total forecasted revenue from all the booking events (non-package and package). Non-Package Events Forecasted Revenue = (Expected Attendance * Average Check) + (Other Income Booked Revenue Total) The above calculation assumes that the Avg Check Factor is set to Per Person. If this is changed to Per Event, attendance does not factor into the calculation. For example, if the Forecasted Rental Avg Check is 750.00 and the Rental Avg Check Factor is Per Event, the Forecasted Rental Revenue is 750.00. Average check values default from the event classification assigned to each booking event. Package Events Forecasted Revenue = (Expected Package Attendance * Event Revenue Breakdown) + (Expected Non-Package Attendance * Average Check) + (Other Income Booked Revenue Total) All Events Forecasted Event Revenue Total = Sum of all revenue classifications Forecasted Revenue Total = Forecasted Event Revenue Total + Expected Guestroom Revenue Total If Expected values have not been entered, Agreed values are used instead.
Actual Revenue	Each revenue classification displays the total actual revenue from all the booking events (non-package and package). Non-Package Events Actual Revenue = (Actual Quantity * Item Unit Price or Menu Revenue Breakdown) + (Other Income Actual Revenue Total) Package Events Actual Revenue = (Package Actual Quantity * Event Revenue Breakdown) + (Non-Package Actual Quantity * Item Unit Price or Menu Revenue Breakdown) + (Other Income Actual Revenue Total) Once a booking event is marked done, its actual revenue is used in reports. Prior to that, its forecasted revenue is used. All Events Actual Event Revenue Total = Sum of all revenue classifications Actual Revenue Total = Actual Event Revenue Total + Actual Guestroom Revenue Total
Revenue Summary Tab - Blended Revenue (Calculated) This section displays the booking's current guestroom and event revenue. This information is read-only.
Blended Guestroom Revenue	When a room block is marked pickup complete, its pickup guestroom revenue is used to calculate the blended revenue. Otherwise, its blocked revenue is used.
Blended Revenue Total	Blended Guestroom Revenue + Blended Event Revenue
Blended Event Revenue	When a booking event is marked done, its actual revenue is used to calculate the blended revenue. Otherwise, its forecast revenue is used.
Revenue Summary Tab - Package Revenue As booking events are added and modified, their revenue totals are rolled up into this section to display the booking's overall package and non-package revenue. This information is read-only.
Package Actual Event Revenue	(Package Actual Quantity * Event Revenue Breakdown) + (Other Income Actual Revenue Total)
Package Blocked Guestroom Revenue Total	Blocked Package Guestrooms * Rate
Package Pickup Guestroom Revenue Total	Picked Up Package Guestrooms * Pickup Rate
Package Total Revenue	Before the room block is marked Pickup Complete: Package Actual Event Revenue Total + Package Blocked Guestroom Revenue Total After the room block is marked Pickup Complete: Package Actual Event Revenue Total + Package Pickup Guestroom Revenue Total
Non-Package Actual Event Revenue	(Non-Package Actual Quantity * Item Unit Price or Menu Revenue Breakdown) + (Other Income Actual Revenue Total)
Non-Package Blocked Guestroom Revenue Total	Blocked Non-Package Guestrooms * Occupancy Rate These rooms have been added to the booking outside of the package.
Non-Package Pickup Guestroom Revenue Total	Picked Up Non-Package Guestrooms * Pickup Rate These rooms have been added to the booking outside of the package.
Non-Package Total Revenue	Before the room block is marked Pickup Complete: Non-Package Actual Event Revenue Total + Non-Package Blocked Guestroom Revenue Total After the room block is marked Pickup Complete: Non-Package Actual Event Revenue Total + Non-Package Pickup Guestroom Revenue Total
Revenue Summary Tab - Transactions Balance (Calculated) The information in this section is read-only.
Total Charges Total Payments Balance Due	As entries are recorded using the Deposits section, the Transactions Balance section displays the total charges and payments for the booking, as well as the current balance due.
Activity Tab
Upcoming & Overdue	Displays the outstanding tasks and appointments that have been created for the booking. Once a task has been completed or an appointment has occurred, it is moved to the Activity History section. See Overview: Activities.
Activity History	Displays logged calls, sent emails, and other completed tasks and appointments associated with the booking. See Overview: Activities.
Chatter Tab
Chatter	Displays internal Chatter communication and updates pertaining to the booking.
Related Tab - Inquiries
Inquiries	Displays all the inquiries linked to the booking. The inquiry that was used to create the booking is automatically designated as the primary inquiry; however, this can be changed using the Make Primary button. To link additional inquiries to the booking, use the Link Inquiry button. To remove one or more inquiries from the booking, click the Unlink Inquiries button. See Add an inquiry to an existing booking using multi-link.
Related Tab - Booking Terms And Conditions
Booking Terms and Conditions	Lets you add, edit, and remove terms and conditions that are displayed in customer-facing documents.
Related Tab - Booking History
Booking History	Displays an audit trail of changes made to the booking. You can see the date of the change, who made it, and what action was taken.

Explore more...