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View booking details

The content of this page is specific to the Delphi product type. If you are using the Delphi Core product type, click here to access the Delphi Core-specific online help.

The Booking page displays details about a booking's guestroom blocks, events, and revenue. All users at the property can view this information, add new activities to the booking, and enter transactions. The booking owner or users sourced on the booking can also edit booking details, block guestrooms and function space, and add notes and attachments.

To open the Booking page, find the booking using the Search field at the top of any page, and then click the booking name.

The Booking Details page is customizable to meet your business needs. For this reason, you might have custom fields on your page that are not listed here. There might also be fields listed here that no longer exist on your page. For more information, see your corporate administrator.

To help you work with your bookings, the page is divided into several areas. Select your Salesforce experience for further details.

Classic - Delphi users only

Booking message details
Message	This displays alerts related to changes made to the booking. Check the Booking Message area often to see if any issues require your attention.
Information details
Booking Post As	This is the name of the booking as you want it to display in the contract and other documents.
Abbreviation	This is the booking abbreviation that displays in the GRC report. By default, the abbreviation is the first 24 characters of the Booking Post As.
Arrival and Departure dates	These are the booking's arrival and departure dates.
Status	This indicates the stage of your agreement with the customer. Use the Change Status button to adjust this value. New bookings are automatically assigned the status of prospect. A tentative status can indicate that a contract has been sent, while a definite status can indicate that you have received the signed contract. A turned down status can indicate that you chose not to proceed with the booking. A lost status can indicate that the customer declined your offer and the booking was never definite. A cancelled status can indicate that the booking was definite at one time but did not materialize. After the status of a booking becomes definite, it can only be changed to lost, cancelled, or turned down. After the status of a booking becomes lost, cancelled, or turned down, it cannot be changed to prospect, tentative, or definite. See your corporate administrator if necessary. Tentative and definite bookings always hold space. Prospect bookings can hold space as well, depending on your property settings. Check with your administrator to see if prospect bookings are included in conflict checks.
Materialization %	This is the probability that the booking could turn definite. This value displays on the Availability page.
Booked	This is the date the booking was created. This date is automatically set when you first save the booking.
Owner or Owning User	This is the user who created or owns the booking. The booking owner and any users who are sourced on the booking can edit the booking's information.
Decision Due	This can be used as a reminder to follow up with the booking. This can indicate the date the signed contract is due. This date is automatically calculated using the number entered in the Default Booking Decision Days field on the Property page.
Cutoff Date	This is used for definite bookings that have guestrooms. This can indicate the date the group is required to finalize guestroom reservations. This date is automatically calculated using the number entered in the Default Booking Cutoff Days field on the Property page. The most common value for this field is 30 days before arrival. If one of the room blocks on a booking is at a different property, that property's Default Booking Cutoff Days value is used to calculate the room block's cutoff date. This means that a booking's cutoff date might differ from one or more of its room blocks.
Last Status Date	This is the date of the booking's most recent status change. This is automatically populated when you save the booking.
Customer information details
Account and Agency	This is the account or agency associated with the booking.
Contact and Agent	This is the account's primary contact, or the agency's primary agent.
Onsite Contact	This is the contact who is present during the booking's events.
Primary Inquiry	This is the name of the inquiry that the booking was created from, if applicable. The booking can have additional inquiries linked to it, which display in the Inquiries section. See Add an inquiry to an existing booking using multi-link.
Commissionable	If the booking is associated with an agency that receives a commission for referring the group to your property, this checkbox is selected.
Commission %	When the Commissionable checkbox is selected, this is the commission percent awarded to the referring agency.
Segmentation details
Market Segment	This is the market segment for the booking, which can be different from the account's market segment.
Booking Type	This is more specific than the market segment and can further describe the group's business.
Meeting Class	This can be used to classify the business to something more specific than the booking type.
Revenue Type	This indicates how the booking's revenue is classified in Pace and Performance reports. Banquet - Guestrooms and events Catering - Events only In House - Property-related event
Lead Source	This indicates how the business learned about your property.
Housing Method	This is the method the group uses to handle their guestroom reservations.
Booking sources details
Additional Sales Manager Catering Manager Service Manager Other Manager	These fields can be used to give your team members access to your bookings. Use each field to assign the booking to the appropriate users. These users are allowed to edit the booking, including the guestrooms and events. They can also delete events on the booking if this option is enabled in your org. Your administrator can activate processes that trigger reminder tasks and assign activities to the individuals sourced on a booking, not just the booking owner.
Comments details
Comments area	This is additional information to help the booking owner and other users who are sourced on the booking manage the business.
Billing information details
All fields	These fields indicate how the group handles billing arrangements and any billing-related comments for the booking.
Guestrooms details
Pickup Complete	This checkbox is automatically selected after the Pickup Complete checkbox is selected for every room block on the booking. A room block can be marked Pickup Complete on the Enter Pickup page or in the Modify Room Block window. See Mark room blocks pickup complete. If your property integrates with a property management system (PMS), room block pickup is automatically entered for you.
Guestrooms grid	This is a summary of the booking's guestrooms. For more information, see Overview: Guestrooms. To modify the taxes applied to a room block, see Modify room blocks.
Booking events details
Booking Events grid	This is a summary of the booking's events. For more information, see Manage booking events.
Diagrams details
All fields	When your property integrates with Delphi Diagramming, this displays a list of events with diagrams. To edit the diagram, click Open AHD Diagram. If your property does not integrate with Delphi Diagramming, this section does not display.
Resume details
Group Profile Reservations Front Office Bell Desk/Valet Housekeeping	This section provides instructions that need to be distributed to each operational department to prepare for the group's arrival. This does not include information on the BEO. Likewise, this information does not display on the BEO.
Rooms & revenue totals (calculated) details As guestrooms and booking events are added and modified, the revenue totals in this section are updated to display the booking's total forecasted and actual revenue. The information in this section is read-only.
Total Roomnights <Attendance value>	These fields display the total number of Agreed, Forecasted, Blocked, and Picked Up rooms. These values are calculated as you add and modify room blocks.
<Attendance value> Guestroom Revenue Total	These fields display the total number of rooms multiplied by the room rate. How is Pickup Guestroom Revenue Total calculated?Pickup Guestroom Revenue Total = Total roomnights picked up x pickup rate. After a room block is marked pickup complete, the Actual Guestroom Revenue Total is calculated based on the final pickup numbers.
Forecasted <classification> Revenue	Each revenue classification displays the total forecasted revenue from all booking events. All Events The Forecasted Event Revenue Total is the sum of all revenue classifications. How is Forecasted Revenue Total calculated?Forecasted Revenue Total = Forecasted Event Revenue Total + Expected Guestroom Revenue Total. Non-Package Events How is Forecasted Revenue calculated?Forecasted Revenue = (Expected Attendance x Average Check) + Other Income Booked Revenue Total. The above calculation assumes that the Avg Check Factor is set to Per Person. If this is changed to Per Event, attendance does not factor into the calculation. Average check values default from the event classification assigned to each booking event. Package Events How is Forecasted Revenue calculated?Forecasted Revenue = (Expected Package Attendance x Event Revenue Breakdown) + (Expected Non-Package Attendance x Average Check) + Other Income Booked Revenue Total. If the Expected values are not entered, the Agreed values are used instead.
Actual <classification> Revenue	Each revenue classification displays the total actual revenue from all booking events. All Events The Actual Event Revenue Total is the sum of all revenue classifications. How is Actual Revenue Total calculated?Actual Revenue Total = Actual Event Revenue Total + Actual Guestroom Revenue Total. Non-Package Events How is Actual Revenue calculated?Actual Revenue = (Actual quantity x Item Unit Price or Menu Revenue Breakdown) + Other Income Actual Revenue Total. Package Events How is Actual Revenue calculated?Actual Revenue = (Package Actual Quantity x Event Revenue Breakdown) + (Non-Package Actual Quantity x Item Unit Price or Menu Revenue Breakdown) + Other Income Actual Revenue Total.
Blended Guestroom Revenue	When a room block is marked pickup complete, the pickup guestroom revenue is used to calculate the blended revenue. Otherwise, the blocked revenue is used.
Blended Event Revenue	When a booking event is marked done, the actual revenue is used to calculate the blended revenue. Otherwise, the forecasted revenue is used.
Blended Revenue Total	How is Blended Revenue Total calculated?Blended Revenue Total = Blended Guestroom Revenue + Blended Event Revenue.
Package revenue (calculated) details As booking events are added and modified, the revenue totals in this section are updated to display the booking's total package and non-package revenue. This information is read-only.
Package Actual Event Revenue	How is Package Actual Event Revenue calculated?Package Actual Event Revenue = (Package Actual Quantity x Event Revenue Breakdown) + Other Income Actual Revenue Total.
Package Blocked Guestroom Revenue Total	How is Package Blocked Guestroom Revenue Total calculated?Package Blocked Guestroom Revenue Total = Blocked Package Guestrooms x Rate.
Package Pickup Guestroom Revenue Total	How is Package Pickup Guestroom Revenue Total calculated?Package Pickup Guestroom Revenue Total = Picked Up Package Guestrooms x Pickup Rate.
Package Total Revenue	How is Package Total Revenue calculated?Before the room block is marked Pickup Complete, Package Total Revenue = Package Actual Event Revenue Total + Package Blocked Guestroom Revenue Total. After the room block is marked Pickup Complete, Package Total Revenue = Package Actual Event Revenue Total + Package Pickup Guestroom Revenue Total.
Non-Package Actual Event Revenue	How is Non-Package Actual Event Revenue calculated?Non-Package Actual Event Revenue = (Non-Package Actual Quantity x Item Unit Price or Menu Revenue Breakdown) + Other Income Actual Revenue Total.
Non-Package Blocked Guestroom Revenue Total	How is Non-Package Blocked Guestroom Revenue Total calculated?Non-Package Blocked Guestroom Revenue Total = Blocked Non-Package Guestrooms x Occupancy Rate.
Non-Package Pickup Guestroom Revenue Total	How is Non-Package Pickup Guestroom Revenue Total calculated?Non-Package Pickup Guestroom Revenue Total = Picked Up Non-Package Guestrooms x Pickup Rate.
Non-Package Total Revenue	How is Non-Package Total Revenue calculated?Before the room block is marked Pickup Complete, Non-Package Total Revenue = Non-Package Actual Event Revenue Total + Non-Package Blocked Guestroom Revenue Total. After the room block is marked Pickup Complete, Non-Package Total Revenue = Non-Package Actual Event Revenue Total + Non-Package Pickup Guestroom Revenue Total.
Transactions balance (calculated) details The information in this section is read-only.
Total Charges Total Payments Balance Due	As entries are recorded in the Transactions section, the Transactions Balance section displays the total charges and payments for the booking, and the balance due.
RFP information details The following read-only section is only applicable to properties that integrate with MeetingBroker. The RFP information that displays is for the booking's primary inquiry.
MeetingBroker RFP ID	This is the unique identifier assigned to the RFP by MeetingBroker.
RFP Channel	This is the name of the channel that sent the RFP.
MeetingBroker Reference Number	This is an additional ID provided by the channel.
RFP Status	This is the current status of the RFP in MeetingBroker. The following describes each status in detail. New - This indicates the booking created from the RFP is in prospect or tentative status. Updated - This indicates the RFP details were updated by the sender. Awarded - This indicates the RFP is awarded to your location by the sender in MeetingBroker. The sender no longer has access to the RFP to change the status or modify meeting information. The sender can receive updates from the booking as you make changes, but you have control of the business. This is a final status for an RFP. Self-Awarded - This indicates you have changed the booking status to definite. This is a final status for an RFP. Turned Down - This indicates the booking is changed to a status of turned down or cancelled. Withdrawn - This indicates the sender has changed the status of the RFP to withdrawn. This can only occur when the booking is still in prospect status. Cancelled - This indicates the sender has changed the status of the RFP to cancelled.
RFP Milestone	This is the current milestone achieved by the RFP in MeetingBroker. The following describes each milestone in detail. Published - This indicates the RFP has been received in MeetingBroker and assigned an RFP ID. Viewed - This indicates the RFP has been viewed at the property. Turned Down - This indicates the property has turned down the RFP or the business was lost. Redirected - This indicates the RFP has been routed to a different property. Proposed - This indicates the property has sent a proposal to bid on the business. Awarded - This indicates the RFP has been awarded to the property by the sender. Self Awarded - This indicates the property has changed the booking status to definite. Withdrawn - This indicates the RFP has been withdrawn by the sender. Duplicate - This indicates the RFP is a duplicate of another. Cancelled - This indicates the sender has changed the status of the RFP to cancelled. Definite - This indicates the property has received a signed contract for the business. Complete - This indicates the business is fulfilled and actual business data is entered.
Proposal Created Date	This is the date a proposal was sent for the RFP.
Lost business information details
Lost Reason Date Lost to City Lost to Competitor Lost Comments	When the status of the booking is changed to lost, cancelled, or turned down, this section displays information about the lost business. The Lost Reason field is required to save a lost booking. If linked to MeetingBroker, the lost reason is sent back to Cvent, SpeedRFP, SignUp4, CVBs, and Central Sales. With version R40 and higher, lost comments are also sent back to Cvent and Central Sales.
Related list details The following related lists display records associated with the booking. The order of the lists displayed on your Booking page can vary.
Activity History	This displays logged calls, sent emails, and other completed tasks and appointments associated with the booking. See Overview: Activities.
Batch Merges	This displays batch merge documents created from the booking.
Booking Documents	This displays a record of each event order or banquet check merged from the booking. See Overview: Booking documents. Other documents merged from the booking display in the Notes & Attachments section.
Booking Events	This displays a list of the booking's events. You can use this section to edit and remove existing events.
Booking History	This displays an audit trail of changes made to the booking. You can see the date of the change, who made the change, and the action taken.
Booking Other Incomes	This displays the other income items on the booking. You can use this list to add, edit, and remove other income items on the booking.
Booking Package	This displays any packages on the booking. You can use this list to add a package to the booking and manage the attendance and services. See Overview: Booking packages.
Booking Terms and Conditions	This displays any terms and conditions on the booking. You can use this list to add, edit, and remove terms and conditions that display in customer-facing documents.
Inquiries	This displays any inquiries linked to the booking. The inquiry used to create the booking is automatically designated as the primary inquiry, but this value can be changed. See Add an inquiry to an existing booking.
Notes & Attachments	This displays any notes and attachments related to the booking. This also displays any documents merged from the booking. Event orders and banquet checks for the booking display in the Booking Documents section.
Open Activities	This displays the outstanding tasks and appointments created for the booking. After a task is complete or an appointment occurs, it moves to the Activity History related list. See Overview: Activities.
Room Blocks	This displays a list of the booking's room blocks. You can use this list to edit and remove existing room blocks.
Transactions	This displays all records of deposits and payments for the booking. The booking's current balance displays in the Transactions Balance section. The information in this section can be merged into documents like contracts, the resume, and the booking check. Deposits entered on the Booking Event page display on the banquet check.

Lightning - Delphi and Delphi Core users

Booking status path details
Booking Status Path	This provides a visual of where the booking is within the booking process.
Booking message details
Message	This displays alerts related to changes made to the booking. Check the Booking Message area often to see if any issues require your attention.
Booking tab - Information details
Booking Post As	This is the name of the booking as you want it to display in the contract and other documents.
Abbreviation	This is the booking abbreviation that displays in the GRC report. By default, the abbreviation is the first 24 characters of the Booking Post As.
Arrival and Departure dates	These are the booking's arrival and departure dates.
Status	This indicates the stage of your agreement with the customer. Use the Change Status button to adjust this value. New bookings are automatically assigned the status of prospect. A tentative status can indicate that a contract has been sent, while a definite status can indicate that you have received the signed contract. A turned down status can indicate that you chose not to proceed with the booking. A lost status can indicate that the customer declined your offer and the booking was never definite. A cancelled status can indicate that the booking was definite at one time but did not materialize. After the status of a booking becomes definite, it can only be changed to lost, cancelled, or turned down. After the status of a booking becomes lost, cancelled, or turned down, it cannot be changed to prospect, tentative, or definite. See your corporate administrator if necessary. Tentative and definite bookings always hold space. Prospect bookings can hold space as well, depending on your property settings. Check with your administrator to see if prospect bookings are included in conflict checks.
Materialization %	This is the probability that the booking could turn definite. This value displays on the Availability page.
Booked	This is the date the booking was created. This date is automatically set when you first save the booking.
Currency	This is the currency of the booking.
Owning User or Owner	This is the user who created or owns the booking. The booking owner and any users who are sourced on the booking can edit the booking's information.
Decision Due	This can be used as a reminder to follow up with the booking. This can indicate the date the signed contract is due. This date is automatically calculated using the number entered in the Default Booking Decision Days field on the Property page.
Primary Inquiry	This is the name of the inquiry that the booking was created from, if applicable. The booking can have additional inquiries linked to it, which display in the Inquiries section. See Add an inquiry to an existing booking using multi-link.
Cutoff Date	This is used for definite bookings that have guestrooms. This can indicate the date the group is required to finalize guestroom reservations. This date is automatically calculated using the number entered in the Default Booking Cutoff Days field on the Property page. The most common value for this field is 30 days before arrival. If one of the room blocks on a booking is at a different property, that property's Default Booking Cutoff Days value is used to calculate the room block's cutoff date. This means that a booking's cutoff date might differ from one or more of its room blocks.
Last Status Date	This is the date of the booking's most recent status change. This is automatically populated when you save the booking.
Booking tab - Customer information details
Account and Agency	This is the account or agency associated with the booking.
Contact and Agent	This is the account's primary contact or the agency's primary agent.
Onsite Contact	This is the contact who is present during the booking's events.
Commissionable	If the booking is associated with an agency that receives a commission for referring the group to your property, this checkbox is selected.
Commission %	When the Commissionable checkbox is selected, this is the commission percent awarded to the referring agency.
Booking tab - Segmentation details
Market Segment	This is the market segment for the booking, which can be different from the account's market segment.
Booking Type	This is more specific than the market segment and can further describe the group's business.
Meeting Class	This can be used to classify the business to something more specific than the booking type.
Revenue Type	This indicates how the booking's revenue is classified in Pace and Performance reports. Banquet - Guestrooms and events Catering - Events only In House - Property-related event
Lead Source	This indicates how the business learned about your property.
Booking tab - Booking sources details
Catering Manager Service Manager Other Manager Additional Sales Manager	These fields can be used to give your team members access to your bookings. Use each field to assign the booking to the appropriate users. These users are allowed to edit the booking, including the guestrooms and events. They can also delete events on the booking if this option is enabled in your org. Your administrator can activate processes that trigger reminder tasks and assign activities to the individuals sourced on a booking, not just the booking owner.
Booking tab - Comments details
Comments area	This is additional information to help the booking owner and other users who are sourced on the booking manage the business.
Booking tab - RFP information details The following read-only section is only applicable to properties that integrate with MeetingBroker. The RFP information that displays is for the booking's primary inquiry.
MeetingBroker RFP ID	This is the unique identifier assigned to the RFP by MeetingBroker.
RFP Channel	This is the name of the channel that sent the RFP.
MeetingBroker Reference Number	This is an additional ID provided by the channel.
RFP Status	This is the current status of the RFP in MeetingBroker. The following describes each status in detail. New - This indicates the booking created from the RFP is in prospect or tentative status. Updated - This indicates the RFP details were updated by the sender. Awarded - This indicates the RFP is awarded to your location by the sender in MeetingBroker. The sender no longer has access to the RFP to change the status or modify meeting information. The sender can receive updates from the booking as you make changes, but you have control of the business. This is a final status for an RFP. Self-Awarded - This indicates you have changed the booking status to definite. This is a final status for an RFP. Turned Down - This indicates the booking is changed to a status of turned down or cancelled. Withdrawn - This indicates the sender has changed the status of the RFP to withdrawn. This can only occur when the booking is still in prospect status. Cancelled - This indicates the sender has changed the status of the RFP to cancelled.
RFP Milestone	This is the current milestone achieved by the RFP in MeetingBroker. The following describes each milestone in detail. Published - This indicates the RFP has been received in MeetingBroker and assigned an RFP ID. Viewed - This indicates the RFP has been viewed at the property. Turned Down - This indicates the property has turned down the RFP or the business was lost. Redirected - This indicates the RFP has been routed to a different property. Proposed - This indicates the property has sent a proposal to bid on the business. Awarded - This indicates the RFP has been awarded to the property by the sender. Self Awarded - This indicates the property has changed the booking status to definite. Withdrawn - This indicates the RFP has been withdrawn by the sender. Duplicate - This indicates the RFP is a duplicate of another. Cancelled - This indicates the sender has changed the status of the RFP to cancelled. Definite - This indicates the property has received a signed contract for the business. Complete - This indicates the business is fulfilled and actual business data is entered.
Proposal Created Date	This is the date a proposal was sent for the RFP.
Booking tab - Lost business information details
Lost Reason Date Lost to City Lost to Competitor Lost Comments	When the status of the booking is changed to lost, cancelled, or turned down, this section displays information about the lost business. The Lost Reason field is required to save a lost booking. If linked to MeetingBroker, the lost reason is sent back to Cvent, SpeedRFP, SignUp4, CVBs, and Central Sales. With version R40 and higher, lost comments are also sent back to Cvent and Central Sales.
Guestrooms tab - Guestrooms details
Cutoff Date	This is used for definite bookings that have guestrooms. This can indicate the date the group is required to finalize guestroom reservations. This date is automatically calculated using the number entered in the Default Booking Cutoff Days field on the Property page. The most common value for this field is 30 days before arrival. If one of the room blocks on a booking is at a different property, that property's Default Booking Cutoff Days value is used to calculate the room block's cutoff date. This means that a booking's cutoff date might differ from one or more of its room blocks.
Housing Method	This is the method the group uses to handle their guestroom reservations.
Pickup Complete	This checkbox is automatically selected after the room block Pickup Complete checkbox is selected for every room block on the booking. A room block can be marked Pickup Complete on the Enter Pickup page or in the Modify Room Block window. See Mark room blocks pickup complete. If your property integrates with a property management system (PMS), room block pickup is automatically entered for you.
Guestrooms tab - Manage guestrooms details
Guestrooms grid	This displays a summary of the booking's guestrooms. For more information, see Overview: Guestrooms. To modify the taxes applied to a room block, see Modify room blocks.
Events tab - Booking events details
Booking Events	This displays a list of the booking's events. You can use this section to edit and remove existing events. For more information, see Manage booking events.
Events tab - Diagrams details
All fields	When your property integrates with Delphi Diagramming, this displays a list of events with diagrams. To edit the diagram, click Open AHD Diagram. If your property does not integrate with Delphi Diagramming this section does not display.
Packages tab details
Packages	This displays any packages on the booking. You can use this list to add a package to the booking and manage the attendance and services. See Overview: Booking packages.
Other Income tab details
Booking Other Incomes	This displays the other income items on the booking. You can use this list to add, edit, and remove other income items on the booking.
Billing & Deposits tab - Billing information details
All fields	These fields indicate how the group handles billing arrangements, and any billing-related comments for the booking.
Billing & Deposits tab - Deposits details
Deposits	This displays all records of deposits and payments for the booking. The booking's current balance displays in the Transactions Balance section. The information in this section can be merged into documents like contracts, the resume, and the booking check. Deposits entered on the Booking Event page display on the banquet check.
Resume tab - Group resume details
Group Profile Reservations Front Office Bell Desk/Valet Housekeeping	This section provides instructions that need to be distributed to each operational department to prepare for the group's arrival. This does not include information on the BEO. Likewise, this information does not display on the BEO.
Documents tab - Batch merges details
Batch Merges	This displays batch merge documents created from the booking.
Documents tab - Booking documents details
Booking Documents	This displays a record of each event order or banquet check merged from the booking. See Overview: Booking documents. Other documents merged from the booking display in the Notes & Attachments section.
Documents tab - Notes & attachments details
Notes & Attachments	This displays any notes and attachments related to the booking. This also displays any documents merged from the booking. Event orders and banquet checks for the booking display in the Booking Documents section.
Revenue Summary tab - Rooms & revenue totals (calculated) details As guestrooms are added and modified, the revenue totals in this section are updated to display the booking's total forecasted and actual revenue. The information in this section is read-only.
Total Roomnights <Attendance value>	These fields display the total number of Agreed, Forecasted, Blocked, and Picked Up rooms. These values are calculated as you add and modify room blocks.
<Attendance value> Guestroom Revenue Total	These fields display the total number of rooms multiplied by the room rate. How is Pickup Guestroom Revenue Total calculated?Pickup Guestroom Revenue Total = Total roomnights picked up x pickup rate. After a room block is marked pickup complete, the Actual Guestroom Revenue Total is calculated based on the final pickup numbers.
Revenue Summary tab - Forecasted and actual revenue (calculated) details As booking events are added and modified, the revenue totals in this section are updated to display the booking's total forecasted and actual revenue. The information in this section is read-only.
Forecasted <classification> Revenue	Each revenue classification displays the total forecasted revenue from all booking events. All Events The Forecasted Event Revenue Total is the sum of all revenue classifications. How is Forecasted Revenue Total calculated?Forecasted Revenue Total = Forecasted Event Revenue Total + Expected Guestroom Revenue Total. Non-Package Events How is Forecasted Revenue calculated?Forecasted Revenue = (Expected Attendance x Average Check) + Other Income Booked Revenue Total. The above calculation assumes that the Avg Check Factor is set to Per Person. If this is changed to Per Event, attendance does not factor into the calculation. Average check values default from the event classification assigned to each booking event. Package Events How is Forecasted Revenue calculated?Forecasted Revenue = (Expected Package Attendance x Event Revenue Breakdown) + (Expected Non-Package Attendance x Average Check) + Other Income Booked Revenue Total. If the Expected values are not entered, the Agreed values are used instead.
Actual <classification> Revenue	Each revenue classification displays the total actual revenue from all booking events. All Events The Actual Event Revenue Total is the sum of all revenue classifications. How is Actual Revenue Total calculated?Actual Revenue Total = Actual Event Revenue Total + Actual Guestroom Revenue Total. Non-Package Events How is Actual Revenue calculated?Actual Revenue = (Actual quantity x Item Unit Price or Menu Revenue Breakdown) + Other Income Actual Revenue Total. Package Events How is Actual Revenue calculated?Actual Revenue = (Package Actual Quantity x Event Revenue Breakdown) + (Non-Package Actual Quantity x Item Unit Price or Menu Revenue Breakdown) + Other Income Actual Revenue Total.
Revenue Summary tab - Blended revenue (calculated) details This section displays the booking's current guestroom and event revenue. This information is read-only.
Blended Guestroom Revenue	When a room block is marked pickup complete, the pickup guestroom revenue is used to calculate the blended revenue. Otherwise, the blocked revenue is used.
Blended Event Revenue	When a booking event is marked done, the actual revenue is used to calculate the blended revenue. Otherwise, the forecasted revenue is used.
Blended Revenue Total	How is Blended Revenue Total calculated?Blended Revenue Total = Blended Guestroom Revenue + Blended Event Revenue.
Revenue Summary tab - Package revenue details As booking events are added and modified, the revenue totals in this section are updated to display the booking's total package and non-package revenue. This information is read-only.
Package Actual Event Revenue	How is Package Actual Event Revenue calculated?Package Actual Event Revenue = (Package Actual Quantity x Event Revenue Breakdown) + Other Income Actual Revenue Total.
Package Blocked Guestroom Revenue Total	How is Package Blocked Guestroom Revenue Total calculated?Package Blocked Guestroom Revenue Total = Blocked Package Guestrooms x Rate.
Package Pickup Guestroom Revenue Total	How is Package Pickup Guestroom Revenue Total calculated?Package Pickup Guestroom Revenue Total = Picked Up Package Guestrooms x Pickup Rate.
Package Total Revenue	How is Package Total Revenue calculated?Before the room block is marked Pickup Complete, Package Total Revenue = Package Actual Event Revenue Total + Package Blocked Guestroom Revenue Total. After the room block is marked Pickup Complete, Package Total Revenue = Package Actual Event Revenue Total + Package Pickup Guestroom Revenue Total.
Non-Package Actual Event Revenue	How is Non-Package Actual Event Revenue calculated?Non-Package Actual Event Revenue = (Non-Package Actual Quantity x Item Unit Price or Menu Revenue Breakdown) + Other Income Actual Revenue Total.
Non-Package Blocked Guestroom Revenue Total	How is Non-Package Blocked Guestroom Revenue Total calculated?Non-Package Blocked Guestroom Revenue Total = Blocked Non-Package Guestrooms x Occupancy Rate.
Non-Package Pickup Guestroom Revenue Total	How is Non-Package Pickup Guestroom Revenue Total calculated?Non-Package Pickup Guestroom Revenue Total = Picked Up Non-Package Guestrooms x Pickup Rate.
Non-Package Total Revenue	How is Non-Package Total Revenue calculated?Before the room block is marked Pickup Complete, Non-Package Total Revenue = Non-Package Actual Event Revenue Total + Non-Package Blocked Guestroom Revenue Total. After the room block is marked Pickup Complete, Non-Package Total Revenue = Non-Package Actual Event Revenue Total + Non-Package Pickup Guestroom Revenue Total.
Revenue Summary tab - Transactions balance (calculated) details The information in this section is read-only.
Total Charges Total Payments Balance Due	As entries are recorded in the Transactions section, the Transactions Balance section displays the total charges and payments for the booking, and the balance due.
Activity tab details
Activities	The top of this section displays Upcoming & Overdue tasks and events. After a task is complete or an event occurs, it moves to the bottom section and displays by date. See Overview: Activities.
Chatter tab details
Chatter	This displays internal Chatter communication and updates that relate to the booking.
Related tab details
Inquiries	This displays any inquiries linked to the booking. The inquiry used to create the booking is automatically designated as the primary inquiry, but this value can be changed. See Add an inquiry to an existing booking.
Booking Terms and Conditions	This displays any terms and conditions on the booking. You can use this list to add, edit, and remove terms and conditions that display in customer-facing documents.
Booking History	This displays an audit trail of changes made to the booking. You can see the date of the change, who made the change, and the action taken.

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Change the status of a booking